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Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Dijulius

Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Dijulius

Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Dijulius

Secret Service All businesses have customers, but how many of them deliver unforgettably good customer service? This title reveals the hidden systems of the few...... more

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Customer Service in Ireland - Suzanne Twomey

Customer Service in Ireland - Suzanne Twomey

Customer Service in Ireland - Suzanne Twomey

Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context. * New to...... more

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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Lisa Ford

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Lisa Ford

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Lisa Ford

In this new edition, the authors show management how to not merely give good service but how to exceed their customers' expectations. Treating customers well...... more

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Service Innovation: How to Go from Customer Needs to Breakthrough Services - Lance Bettencourt

Service Innovation: How to Go from Customer Needs to Breakthrough Services - Lance Bettencourt

Service Innovation: How to Go from Customer Needs to Breakthrough Services - Lance Bettencourt

Don't ask your customers, "How is our service doing?" Ask them, "How are you doing?" Advance praise for "Service Innovation": 'To the CEOs of all service...... more

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The Customer Service Pocketbook (The Pocketbook) - Sean McManus

The Customer Service Pocketbook (The Pocketbook) - Sean McManus

The Customer Service Pocketbook (The Pocketbook) - Sean McManus

This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to customers,...... more

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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard S. Gallagher

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard S. Gallagher

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard S. Gallagher

Paperback. Pub Date :2013-03-01 Pages: 208 Language: English Publisher: Amacom The worst customer situations demand more of front-line employees than good...... more

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renée Evenson

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renée Evenson

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renée Evenson

Paperback. Pub Date: October 2010 Pages: 224 in Publisher: Mcgraw-Hill Good the customer service was is On a given for any company that wants to survive in an...... more

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Principles of Services Marketing - Adrian Palmer

Principles of Services Marketing - Adrian Palmer

Principles of Services Marketing - Adrian Palmer

Today, more people in the western world earn a living from producing services than making manufactured goods. Now in its sixth edition, "Principles of Services...... more

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Unleashing Excellence: The Complete Guide to Ultimate Customer Service - Dennis Snow

Unleashing Excellence: The Complete Guide to Ultimate Customer Service - Dennis Snow

Unleashing Excellence: The Complete Guide to Ultimate Customer Service - Dennis Snow

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is...... more

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Services Marketing Management - Peter Mudie

Services Marketing Management - Peter Mudie

Services Marketing Management - Peter Mudie

"Services Marketing Management" builds on the success of the previous editions, formally entitled "The Management and Marketing of Services", to provide an...... more

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What's the Secret? To Providing a World-Class Customer Experience - John R. DiJulius III

What's the Secret? To Providing a World-Class Customer Experience - John R. DiJulius III

What's the Secret? To Providing a World-Class Customer Experience - John R. DiJulius III

What's the Secret? What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get...... more

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits - John A. Goodman

Strategic Customer Service The success of any organization depends on high-quality customer service. But for companies that strategically align customer service...... more

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The CRM Handbook: A Business Guide to Customer Relationship Management (Information Technology) - Jill Dyché

The CRM Handbook: A Business Guide to Customer Relationship Management (Information Technology) - Jill Dyché

The CRM Handbook: A Business Guide to Customer Relationship Management (Information Technology) - Jill Dyché

Praise for The CRM Handbook "Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed?...... more

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference - Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference - Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference - Claes Fornell

When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most...... more

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Hot Prospects: The Proven Prospecting System to Ramp Up Your Sale - Bill Good

Hot Prospects: The Proven Prospecting System to Ramp Up Your Sale - Bill Good

Hot Prospects: The Proven Prospecting System to Ramp Up Your Sale - Bill Good

Whatever good or service you're selling, five likely customers are worth a hundred random names. No one can help you find new business by finding those five --...... more

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The Ultimate Question: Driving Good Profits and True Growth - Frederick F. Reichheld

The Ultimate Question: Driving Good Profits and True Growth - Frederick F. Reichheld

The Ultimate Question: Driving Good Profits and True Growth - Frederick F. Reichheld

The Ultimate Question CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Too many companies are addicted to bad profits....... more

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It's the Customer, Stupid!: 34 Wake-Up Calls to Help You Stay Client-Focused - Michael A Aun

It's the Customer, Stupid!: 34 Wake-Up Calls to Help You Stay Client-Focused - Michael A Aun

It's the Customer, Stupid!: 34 Wake-Up Calls to Help You Stay Client-Focused - Michael A Aun

Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and...... more

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Microsoft Access Small Business Solutions: State-of-the-Art Database Models for Sales, Marketing, Customer Management, and More Key Business Activities -

Microsoft Access Small Business Solutions: State-of-the-Art Database Models for Sales, Marketing, Customer Management, and More Key Business Activities -

Microsoft Access Small Business Solutions: State-of-the-Art Database Models for Sales, Marketing, Customer Management, and More Key Business Activities - Teresa Hennig

Database models developed by a team of leading Microsoft Access MVPs that provide ready-to-use solutions for sales, marketing, customer management and other key...... more

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GENUINE BT OpenReach NTE5a / N.T.E. 5A Master Socket / Linebox Latest 2011/2012 IDC Connection Version - 1036885 Faceplate / 1036886, Provides clear demarcation

GENUINE BT OpenReach NTE5a / N.T.E. 5A Master Socket / Linebox Latest 2011/2012 IDC Connection Version - 1036885 Faceplate / 1036886, Provides clear demarcation

GENUINE BT OpenReach NTE5a / N.T.E. 5A Master Socket / Linebox Latest 2011/2012 IDC Connection Version - 1036885 Faceplate / 1036886, Provides clear demarcation point between network and customer wiring, as used in the UK by BT the preferred method of terminating single pair copper lines within the customer premise. Can be used to replace existing BT Socket or Faceplate. Complete with Back Box and Screw Pack. Compatible with ADSL / ADSL / vDSL BT Infinity Service Specific Frontplates (SSFPs)

The Genuine BT openreach NTE 5A is designed to terminate single copper pair lines in the customer premise. Plastics moulded from V0 rated PVC 2 way IDC...... more

Postage & Packaging £6.01
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GENUINE BT OpenReach NTE5a + Genuine BT MK2 vDSL Faceplate Filter + Back box, - N.T.E. 5A Master Socket / Linebox Latest 2013 IDC Connection ,Provides clear

GENUINE BT OpenReach NTE5a + Genuine BT MK2 vDSL Faceplate Filter + Back box, - N.T.E. 5A Master Socket / Linebox Latest 2013 IDC Connection ,Provides clear

GENUINE BT OpenReach NTE5a + Genuine BT MK2 vDSL Faceplate Filter + Back box, - N.T.E. 5A Master Socket / Linebox Latest 2013 IDC Connection ,Provides clear demarcation point between network and customer wiring, as used in the UK by BT the preferred method of terminating single pair copper lines within the customer premise. Can be used to replace existing BT Socket or Faceplate. Compatible with ADSL / ADSL / vDSL BT Infinity Service Specific Frontplates (SSFPs)

The Genuine BT openreach NTE 5A is designed to terminate single copper pair lines in the customer premise. Plastics moulded from V0 rated PVC 2 way IDC...... more

Postage & Packaging £4.08
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Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer (Market Research in Practice) - Merlin Stone

Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer (Market Research in Practice) - Merlin Stone

Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer (Market Research in Practice) - Merlin Stone

Part of the new "Market Research in Practice" series - these are essential guides for the burgeoning Market Research Society training and qualifications...... more

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Restly(TM) "Good friends,good food,good times."English Proverbs Wall Stickers Decor Living Room Wall Stickers Decor

Restly(TM) "Good friends,good food,good times."English Proverbs Wall Stickers Decor Living Room Wall Stickers Decor

Restly(TM) "Good friends,good food,good times."English Proverbs Wall Stickers Decor Living Room Wall Stickers Decor

Features:Become an interior decorator and transform your living space from ordinary to extraordinary with these unique stickers! With these stickers you'll be...... more

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A Basic Guide To Importing - U.S. Customs Service

A Basic Guide To Importing - U.S. Customs Service

A Basic Guide To Importing - U.S. Customs Service

Paperback. Pub Date: November 1996 Pages: 94 in Publisher: Mcgraw-Hill Compiled by the United States Customs Service. the this book is an essential source of...... more

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Wall Paper Sticker Decals Good Friends Good Food Good Times wall saying vinyl lettering home decor quote sticker art decal

Wall Paper Sticker Decals Good Friends Good Food Good Times wall saying vinyl lettering home decor quote sticker art decal

Wall Paper Sticker Decals Good Friends Good Food Good Times wall saying vinyl lettering home decor quote sticker art decal

This is a high quality removable decal made in the USA by Wall Paper Sticker Decals. The outside dimensions of this wall decal measure 46cm (18in) H x 32cm...... more

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Mary Kay Sheer Mineral Pressed Powder Bronze / Beige / Ivory

Mary Kay Sheer Mineral Pressed Powder Bronze / Beige / Ivory

Mary Kay Sheer Mineral Pressed Powder Bronze / Beige / Ivory

i m new on ebay and i will be very happy to provide you with good customer services please visit ras mary kay now for best sales deals www rasmarykay co uk a...... more

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Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping)

Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping)

Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping)

Ships from Spain. Please allow 10-18 business days to arrive at UK address (10-21 worldwide) due to postal service checks and customs.

Postage & Packaging £4.16
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Everybody Loves a Good Drought: Stories from India's Poorest Districts - P. Sainath

Everybody Loves a Good Drought: Stories from India's Poorest Districts - P. Sainath

Everybody Loves a Good Drought: Stories from India's Poorest Districts - P. Sainath

No Everybody Loves a Good Drought Read a customer review or write one .

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Luxury Engraved Gifts UK you've been a good boy this year padlock shaped keyring - custom engraved - includes gift packaging

Luxury Engraved Gifts UK you've been a good boy this year padlock shaped keyring - custom engraved - includes gift packaging

Luxury Engraved Gifts UK you've been a good boy this year padlock shaped keyring - custom engraved - includes gift packaging

A special gift that will be cherished for years to come, custom engraved with the message shown, or a message of your choice (please contact us when you order...... more

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Luxury Engraved Gifts UK you've been a good girl this year padlock shaped keyring - custom engraved - includes gift packaging

Luxury Engraved Gifts UK you've been a good girl this year padlock shaped keyring - custom engraved - includes gift packaging

Luxury Engraved Gifts UK you've been a good girl this year padlock shaped keyring - custom engraved - includes gift packaging

A special gift that will be cherished for years to come, custom engraved with the message shown, or a message of your choice (please contact us when you order...... more

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GENUINE BT OpenReach NTE5a + 85B Connection Box + 3m Cable - Kit / N.T.E. 5A Master Socket / Linebox Latest 2011/2012 IDC Connection Version - 1036885 Faceplate

GENUINE BT OpenReach NTE5a + 85B Connection Box + 3m Cable - Kit / N.T.E. 5A Master Socket / Linebox Latest 2011/2012 IDC Connection Version - 1036885 Faceplate

GENUINE BT OpenReach NTE5a + 85B Connection Box + 3m Cable - Kit / N.T.E. 5A Master Socket / Linebox Latest 2011/2012 IDC Connection Version - 1036885 Faceplate / 1036886, Provides clear demarcation point between network and customer wiring, as used in the UK by BT the preferred method of terminating single pair copper lines within the customer premise. Can be used to replace existing BT Socket or Faceplate. Complete with Back Box and Screw Pack. Compatible with ADSL / ADSL / vDSL BT Infinity Service Specif

The Genuine BT openreach NTE 5A is designed to terminate single copper pair lines in the customer premise. Plastics moulded from V0 rated PVC 2 way IDC...... more

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Availability Usually dispatched within 1-2 business days...
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(*) Reviews by Ciao members

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Apple customer service - superb!

Advantages: Quick and simple from start to finish
Disadvantages: none what so ever

...there and then. Obviously how long you would be depends on the problems and how they fix it. Throughout the process I was amazed at how quick and efficant he service was. The staff were all polite and not condisending in anyway, and at the end we had a new, happy, healthy iphone :)...

siberian-queen 07.06.2011 14:23 · Read review
Ciao members have rated this review on average helpful
Review of Apple Customer Service

Tesco - the good, the bad and the ugly!

Advantages: They do respond to complaints
Disadvantages: They don't always make the necessary improvements

...he finally started to appreciate what I was saying - it was clear there was an issue and he was busy taking the decaying fruit off the fixture as I left. Customer Service ******************** What I am looking for when I got into a supermarket to do the weekly shop is the following: 1. Good fresh produce (fruit and veg) which looks appetising and appealing - the only way to ensure this is...

laramax 23.11.2006 10:14 · Read review
Ciao members have rated this review on average very helpful
Review of Tesco Customer Service

very rude customer service at cleckheaton store

Advantages: no advantages of tesco customer service at cleckheaton and batley branch
Disadvantages: many people are wanting employment and tesco staff should be made to be polite

...i always do my shopping at tesco but recently have found the customer service to be very rude and not helpful at all. infact they are downright nasty and i have been embarassed and made to feel very foolish for the 3rd time in a matter of a few months. if the staff (customer services) feel that it is a acceptable to treat customers this way then i can see customers going elsewhere to do their...

craigwinslade 17.02.2009 21:43 (17.02.2009 21:40) · Read review
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Review of Tesco Customer Service