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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation - Lisa Ford

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation - Lisa Ford

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation - Lisa Ford

Pages: 252, Paperback, Adams Media Corporation

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Customer Service in Ireland - Suzanne Twomey

Customer Service in Ireland - Suzanne Twomey

Customer Service in Ireland - Suzanne Twomey

Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context. * New to...... more

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Service Innovation: How to Go from Customer Needs to Breakthrough Services - Lance Bettencourt

Service Innovation: How to Go from Customer Needs to Breakthrough Services - Lance Bettencourt

Service Innovation: How to Go from Customer Needs to Breakthrough Services - Lance Bettencourt

Don't ask your customers, "How is our service doing?" Ask them, "How are you doing?" Advance praise for "Service Innovation": 'To the CEOs of all service...... more

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Customer Service in Libraries: Best Practices (Best Practices in Library Services) - 0810887487

Customer Service in Libraries: Best Practices (Best Practices in Library Services) - 0810887487

Customer Service in Libraries: Best Practices (Best Practices in Library Services) - 0810887487

Customer Service in Libraries In this book, nine librarians from across the country describe their libraries best practices in this key area. Their...... more

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renée Evenson

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renée Evenson

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Renée Evenson

Paperback. Pub Date: October 2010 Pages: 224 in Publisher: Mcgraw-Hill Good the customer service was is On a given for any company that wants to survive in an...... more

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Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success - Ms Catherine DeVrye

Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success - Ms Catherine DeVrye

Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success - Ms Catherine DeVrye

Pages: 208, Edition: 4th Edition, Paperback, Everest Press

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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Lisa Ford

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Lisa Ford

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Lisa Ford

In this new edition, the authors show management how to not merely give good service but how to exceed their customers' expectations. Treating customers well...... more

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Sriram Dasu

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Sriram Dasu

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - Sriram Dasu

HardCover. Pub Date :2013-06-26 Pages: 288 Language: English Publisher: McGraw-Hill Understand Consumer Psychology to Drive Profits and GrowthWant to know...... more

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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard S. Gallagher

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard S. Gallagher

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Richard S. Gallagher

Paperback. Pub Date :2013-03-01 Pages: 208 Language: English Publisher: Amacom The worst customer situations demand more of front-line employees than good...... more

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Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials) - Peter Fader

Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials) - Peter Fader

Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials) - Peter Fader

Customer Centricity Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your...... more

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits - John A. Goodman

Strategic Customer Service The success of any organization depends on high-quality customer service. But for companies that strategically align customer service...... more

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Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Dijulius

Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Dijulius

Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Dijulius

Secret Service All businesses have customers, but how many of them deliver unforgettably good customer service? This title reveals the hidden systems of the few...... more

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The Customer Service Pocketbook (The Pocketbook) - Sean McManus

The Customer Service Pocketbook (The Pocketbook) - Sean McManus

The Customer Service Pocketbook (The Pocketbook) - Sean McManus

This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to customers,...... more

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Hot Prospects: The Proven Prospecting System to Ramp Up Your Sale - Bill Good

Hot Prospects: The Proven Prospecting System to Ramp Up Your Sale - Bill Good

Hot Prospects: The Proven Prospecting System to Ramp Up Your Sale - Bill Good

Whatever good or service you're selling, five likely customers are worth a hundred random names. No one can help you find new business by finding those five --...... more

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Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset - Bill Lee

Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset - Bill Lee

Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset - Bill Lee

Introducing "return on relationship" with your most valued customers The traditional model of growing your business--by relying on employees in sales,...... more

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Services Marketing Management - Peter Mudie

Services Marketing Management - Peter Mudie

Services Marketing Management - Peter Mudie

"Services Marketing Management" builds on the success of the previous editions, formally entitled "The Management and Marketing of Services", to provide an...... more

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The Ultimate Question: Driving Good Profits and True Growth - Frederick F. Reichheld

The Ultimate Question: Driving Good Profits and True Growth - Frederick F. Reichheld

The Ultimate Question: Driving Good Profits and True Growth - Frederick F. Reichheld

The Ultimate Question CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Too many companies are addicted to bad profits....... more

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference - Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference - Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference - Claes Fornell

When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most...... more

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Clued in: How to Keep Customers Coming Back Again and Again - Lewis Carbone

Clued in: How to Keep Customers Coming Back Again and Again - Lewis Carbone

Clued in: How to Keep Customers Coming Back Again and Again - Lewis Carbone

Clued in Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really...... more

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Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology - Bernd Schmitt

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology - Bernd Schmitt

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology - Bernd Schmitt

The best customer for any business is a content customer. The happy customer returns again and again, brings his friends and relatives, and their loyalty...... more

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Principles of Services Marketing - Adrian Palmer

Principles of Services Marketing - Adrian Palmer

Principles of Services Marketing - Adrian Palmer

Today, more people in the western world earn a living from producing services than making manufactured goods. Now in its sixth edition, "Principles of Services...... more

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The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers - George S. Day

The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers - George S. Day

The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers - George S. Day

For forty years managers have been exhorted to "stay close to the customer and ahead of the competition." And with good reason Research now shows that market...... more

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Out of the Box Marketing - David Abingdon

Out of the Box Marketing - David Abingdon

Out of the Box Marketing - David Abingdon

How to skyrocket your profits - a treasure trove of a book crammed full of time-tested strategies and techniques to help you to get more customers, get more out...... more

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I Love You More Than My Dog - Jeanne Bliss

I Love You More Than My Dog - Jeanne Bliss

I Love You More Than My Dog - Jeanne Bliss

"believe in this book!"-from the Foreword by Colleen Barrett, president emeritus, Southwest Airlines What makes the difference between having customers who like...... more

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Goods And Services (25th Anniversary Edit) - Giant Sand

Goods And Services (25th Anniversary Edit) - Giant Sand

Goods And Services (25th Anniversary Edit) - Giant Sand

I will ship by EMS or SAL items in stock in Japan. It is approximately 7-14days on delivery date. You wholeheartedly support customers as satisfactory. Thank...... more

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Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping)

Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping)

Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping)

Ships from Spain. Please allow 10-18 business days to arrive at UK address (10-21 worldwide) due to postal service checks and customs.

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Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Our store is a customized diy phone case store, We have all kind of carring cases for Apple products, such as iPhone, iPad and iPod, Samsung phones and tablets....... more

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Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Our store is a customized diy phone case store, We have all kind of carring cases for Apple products, such as iPhone, iPad and iPod, Samsung phones and tablets....... more

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Custom Ed Sheeran Hard Case for IPad Air Case

Custom Ed Sheeran Hard Case for IPad Air Case

Custom Ed Sheeran Hard Case for IPad Air Case

Our store is a customized diy phone case store, We have all kind of carring cases for Apple products, such as iPhone, iPad and iPod, Samsung phones and tablets....... more

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Service Offerings and Agreements: A Guide for Exam Candidates - Richard Griffiths

Service Offerings and Agreements: A Guide for Exam Candidates - Richard Griffiths

Service Offerings and Agreements: A Guide for Exam Candidates - Richard Griffiths

By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial...... more

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Apple customer service - superb!

Advantages: Quick and simple from start to finish
Disadvantages: none what so ever

...there and then. Obviously how long you would be depends on the problems and how they fix it. Throughout the process I was amazed at how quick and efficant he service was. The staff were all polite and not condisending in anyway, and at the end we had a new, happy, healthy iphone :)...

siberian-queen 07.06.2011 14:23 · Read review
Ciao members have rated this review on average helpful
Review of Apple Customer Service

Tesco - the good, the bad and the ugly!

Advantages: They do respond to complaints
Disadvantages: They don't always make the necessary improvements

...he finally started to appreciate what I was saying - it was clear there was an issue and he was busy taking the decaying fruit off the fixture as I left. Customer Service ******************** What I am looking for when I got into a supermarket to do the weekly shop is the following: 1. Good fresh produce (fruit and veg) which looks appetising and appealing - the only way to ensure this is...

laramax 23.11.2006 10:14 · Read review
Ciao members have rated this review on average very helpful
Review of Tesco Customer Service

very rude customer service at cleckheaton store

Advantages: no advantages of tesco customer service at cleckheaton and batley branch
Disadvantages: many people are wanting employment and tesco staff should be made to be polite

...i always do my shopping at tesco but recently have found the customer service to be very rude and not helpful at all. infact they are downright nasty and i have been embarassed and made to feel very foolish for the 3rd time in a matter of a few months. if the staff (customer services) feel that it is a acceptable to treat customers this way then i can see customers going elsewhere to do their...

craigwinslade 17.02.2009 21:43 (17.02.2009 21:40) · Read review
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Review of Tesco Customer Service