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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation - Adams Media Corporation

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation - Adams Media Corporation

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation - Adams Media Corporation

Status: New - Pages: 252, Paperback, Adams Media Corporation

Postage & Packaging £2.80
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Customer Service in Ireland - Gill & Macmillan Ltd

Customer Service in Ireland - Gill & Macmillan Ltd

Customer Service in Ireland - Gill & Macmillan Ltd

Status: New - Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish...... more

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Service Innovation: How to Go from Customer Needs to Breakthrough Services - McGraw-Hill Professional

Service Innovation: How to Go from Customer Needs to Breakthrough Services - McGraw-Hill Professional

Service Innovation: How to Go from Customer Needs to Breakthrough Services - McGraw-Hill Professional

Status: New - Don't ask your customers, "How is our service doing?" Ask them, "How are you doing?" Advance praise for "Service Innovation": 'To the CEOs of all...... more

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Customer Service in Libraries: Best Practices (Best Practices in Library Services) - Scarecrow Press

Customer Service in Libraries: Best Practices (Best Practices in Library Services) - Scarecrow Press

Customer Service in Libraries: Best Practices (Best Practices in Library Services) - Scarecrow Press

Status: New - Customer Service in Libraries In this book, nine librarians from across the country describe their libraries best practices in this key area....... more

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Amacom

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Amacom

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Amacom

Status: New - Paperback. Pub Date: October 2010 Pages: 224 in Publisher: Mcgraw-Hill Good the customer service was is On a given for any company that wants to...... more

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Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success - Everest Press

Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success - Everest Press

Good Service is Good Business-NEW 4th edition: 7 Simple Strategies for Service Success - Everest Press

Status: New - Pages: 208, Edition: 4th Edition, Paperback, Everest Press

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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Adams Media Corporation

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Adams Media Corporation

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits - Adams Media Corporation

Status: New - In this new edition, the authors show management how to not merely give good service but how to exceed their customers' expectations. Treating...... more

Postage & Packaging £4.10
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Amacom

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Amacom

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations - Amacom

Status: New - Paperback. Pub Date :2013-03-01 Pages: 208 Language: English Publisher: Amacom The worst customer situations demand more of front-line employees...... more

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - McGraw-Hill Professional

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - McGraw-Hill Professional

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business - McGraw-Hill Professional

Status: New - HardCover. Pub Date :2013-06-26 Pages: 288 Language: English Publisher: McGraw-Hill Understand Consumer Psychology to Drive Profits and GrowthWant...... more

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Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Amacom

Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Amacom

Secret Service - Hidden Systems That Deliver unforgettable Customer Service - Amacom

Status: New - Secret Service All businesses have customers, but how many of them deliver unforgettably good customer service? This title reveals the hidden...... more

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The Customer Service Pocketbook (The Pocketbook) - Management Pocketbooks

The Customer Service Pocketbook (The Pocketbook) - Management Pocketbooks

The Customer Service Pocketbook (The Pocketbook) - Management Pocketbooks

Status: New - This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to...... more

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No Lizards In My Shoes: How to Motivate Good People to Bring Back Great Customer Service - Ludyco International

No Lizards In My Shoes: How to Motivate Good People to Bring Back Great Customer Service - Ludyco International

No Lizards In My Shoes: How to Motivate Good People to Bring Back Great Customer Service - Ludyco International

Status: New - Pages: 190, Edition: 1, Paperback, Ludyco International

Postage & Packaging £4.14
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Services Marketing Management - Routledge

Services Marketing Management - Routledge

Services Marketing Management - Routledge

Status: New - "Services Marketing Management" builds on the success of the previous editions, formally entitled "The Management and Marketing of Services", to...... more

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Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset - Harvard Business Review Press

Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset - Harvard Business Review Press

Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset - Harvard Business Review Press

Status: New - Introducing "return on relationship" with your most valued customers The traditional model of growing your business--by relying on employees in...... more

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The Ultimate Question: Driving Good Profits and True Growth - Franklin Covey on Brilliance Audio

The Ultimate Question: Driving Good Profits and True Growth - Franklin Covey on Brilliance Audio

The Ultimate Question: Driving Good Profits and True Growth - Franklin Covey on Brilliance Audio

Status: New - The Ultimate Question CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Too many companies are addicted to...... more

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Clued in: How to Keep Customers Coming Back Again and Again - Financial Times/ Prentice Hall

Clued in: How to Keep Customers Coming Back Again and Again - Financial Times/ Prentice Hall

Clued in: How to Keep Customers Coming Back Again and Again - Financial Times/ Prentice Hall

Status: New - Clued in Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few...... more

Postage & Packaging £4.19
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Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology - Palgrave Macmillan

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology - Palgrave Macmillan

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology - Palgrave Macmillan

Status: New - The best customer for any business is a content customer. The happy customer returns again and again, brings his friends and relatives, and their...... more

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Principles of Services Marketing - McGraw-Hill Higher Education

Principles of Services Marketing - McGraw-Hill Higher Education

Principles of Services Marketing - McGraw-Hill Higher Education

Status: New - Today, more people in the western world earn a living from producing services than making manufactured goods. Now in its sixth edition,...... more

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The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers - Free Press

The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers - Free Press

The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers - Free Press

Status: New - For forty years managers have been exhorted to "stay close to the customer and ahead of the competition." And with good reason Research now shows...... more

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Out of the Box Marketing - Thorogood

Out of the Box Marketing - Thorogood

Out of the Box Marketing - Thorogood

Status: New - How to skyrocket your profits - a treasure trove of a book crammed full of time-tested strategies and techniques to help you to get more...... more

Postage & Packaging £4.21
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I Love You More Than My Dog - PORTFOLIO

I Love You More Than My Dog - PORTFOLIO

I Love You More Than My Dog - PORTFOLIO

Status: New - "believe in this book!"-from the Foreword by Colleen Barrett, president emeritus, Southwest Airlines What makes the difference between having...... more

Postage & Packaging £4.17
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Goods And Services (25th Anniversary Edit) - Giant Sand

Goods And Services (25th Anniversary Edit) - Giant Sand

Goods And Services (25th Anniversary Edit) - Giant Sand

I will ship by EMS or SAL items in stock in Japan. It is approximately 7-14days on delivery date. You wholeheartedly support customers as satisfactory. Thank...... more

Postage & Packaging £1.49
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Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping) - Collins & Brown

Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping) - Collins & Brown

Good Housekeeping: Spills, Spots and Stains: Banish Stains from Your Home Forever! (Good Housekeeping) - Collins & Brown

Status: New - Ships from Spain. Please allow 10-18 business days to arrive at UK address (10-21 worldwide) due to postal service checks and customs.

Postage & Packaging £1.99
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits - Amacom

Status: New - Strategic Customer Service The success of any organization depends on high-quality customer service. But for companies that strategically align...... more

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Custom Ed Sheeran Hard Case for IPad Air Case

Custom Ed Sheeran Hard Case for IPad Air Case

Custom Ed Sheeran Hard Case for IPad Air Case

Our store is a customized diy phone case store, We have all kind of carring cases for Apple products, such as iPhone, iPad and iPod, Samsung phones and tablets....... more

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Service Offerings and Agreements: A Guide for Exam Candidates - British Computer Society

Service Offerings and Agreements: A Guide for Exam Candidates - British Computer Society

Service Offerings and Agreements: A Guide for Exam Candidates - British Computer Society

Status: New - By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier...... more

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Customer Culture: How Fedex and Other Great Companies Put the Customer First in Every Way (Financial Times Prentice Hall Books) - Financial Times/

Customer Culture: How Fedex and Other Great Companies Put the Customer First in Every Way (Financial Times Prentice Hall Books) - Financial Times/

Customer Culture: How Fedex and Other Great Companies Put the Customer First in Every Way (Financial Times Prentice Hall Books) - Financial Times/ Prentice Hall

Status: New - Customer Culture A detailed, start-to-finish plan for building a customer-centric culture-and the systems that let good people deliver oustanding...... more

Postage & Packaging £2.80
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Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Our store is a customized diy phone case store, We have all kind of carring cases for Apple products, such as iPhone, iPad and iPod, Samsung phones and tablets....... more

Postage & Packaging £3.99
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Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Custom Ed Sheeran Hard Case for Ipod Touch 5th Case

Our store is a customized diy phone case store, We have all kind of carring cases for Apple products, such as iPhone, iPad and iPod, Samsung phones and tablets....... more

Postage & Packaging £3.99
Availability Usually dispatched within 1-2 business days...
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custom Made Solid Hand Made 9ct Gold ."your Initials". Ring 30g Personalised

custom Made Solid Hand Made 9ct Gold ."your Initials". Ring 30g Personalised

custom Made Solid Hand Made 9ct Gold ."your Initials". Ring 30g Personalised

handmade hand cast hand finished massive heavy solid 9 ct gold 30 g custom made 2 or 3 initial ring you choose your name you will not be disappointed we are a...... more

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(*) Reviews by Ciao members

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Apple customer service - superb!

Advantages: Quick and simple from start to finish
Disadvantages: none what so ever

...there and then. Obviously how long you would be depends on the problems and how they fix it. Throughout the process I was amazed at how quick and efficant he service was. The staff were all polite and not condisending in anyway, and at the end we had a new, happy, healthy iphone :)...

siberian-queen 07.06.2011 14:23 · Read review
Ciao members have rated this review on average helpful
Review of Apple Customer Service

Tesco - the good, the bad and the ugly!

Advantages: They do respond to complaints
Disadvantages: They don't always make the necessary improvements

...he finally started to appreciate what I was saying - it was clear there was an issue and he was busy taking the decaying fruit off the fixture as I left. Customer Service ******************** What I am looking for when I got into a supermarket to do the weekly shop is the following: 1. Good fresh produce (fruit and veg) which looks appetising and appealing - the only way to ensure this is...

laramax 23.11.2006 10:14 · Read review
Ciao members have rated this review on average very helpful
Review of Tesco Customer Service

very rude customer service at cleckheaton store

Advantages: no advantages of tesco customer service at cleckheaton and batley branch
Disadvantages: many people are wanting employment and tesco staff should be made to be polite

...i always do my shopping at tesco but recently have found the customer service to be very rude and not helpful at all. infact they are downright nasty and i have been embarassed and made to feel very foolish for the 3rd time in a matter of a few months. if the staff (customer services) feel that it is a acceptable to treat customers this way then i can see customers going elsewhere to do their...

craigwinslade 17.02.2009 21:43 (17.02.2009 21:40) · Read review
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Review of Tesco Customer Service