Hertz Hurts the Pocket

Advantages: lovely car, friendly staff
Disadvantages: staff a bit too casual, expensive

...Finding myself stuck without a car last week and several appointments to keep, I decided to hire one double-quick. The first place that sprang to mind was Hertz, as they had opened a new place literally at the bottom of my street a couple of weeks previously. It was a Sunday night, and I wanted the car first thing next morning, so I went straight onto the Hertz website (www.hertz.co.uk) and booked. I booked myself the smallest, cheapest car (listed as 'Fiat Siecento or similar') for 3 days (8.40 a.m. Monday to 5.30 p.m. Wednesday) and paid just under £140 including insurance. I wasn't going to have the insurance, which would have worked out over £30 cheaper, but when I realised I would be liable for £500 excess I took it just in case. I arrived at Hertz at 8.40 the next morning to find they hadn't opened their emails yet so...

sandrabarber 03.06.2003 · Read review
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Hertz nearly broke our Hearts

Advantages: They rent cars
Disadvantages: sometimes

...Usually, when I fly to Belgium or Germany with Ryanair I rent a car from HERTZ. As a customer of Ryanair you are entitled to preferential rates but I don't go down that road. I don't hire directly from Hertz either but use a consolidator's website, which is: http://www.carhire4less.co.uk/ They will quote prices for Alamo, Budget, Europcar and Hertz and they are generally around 10-15% less expensive than any other source. So much for the booking advice, what I want to discuss here is my most recent experience with Hertz. As anyone who has been paying attention will know, My wife and I travelled to Poland and Slovakia in May/June and we did so in a car hired from Hertz. Not all hire companies will allow you to travel to Eastern Europe in their vehicles and indeed Hertz won't allow you to go there with certain makes...

proxam 14.09.2002 · Read review
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Do You Work For Hertz?

Advantages: They want to stay #1.
Disadvantages: They lost a year ago!

...Where is my car? I had a reservation! I'll never rent from Hertz again...blah, blah, blah! I once got in trouble because a customer asked if I work for Hertz, and I said "NO!" Let's see, I have a Hertz cap, a Hertz jacket, and a Hertz shirt, and even as a walking billboard, people still ask that question. Then you get the people who are ticked off because something went wrong with their car and refuse to give you(the billboard) the key to their car! You can all relax, I've moved on to better employment. I was actually an exemplary employee, and received many letters of thanks from customers. Most customers are actually unaware of what is going on at The Rental Cars' Counters. It's corporate action at it's best. Ever notice that when Hertz is out of cars, so are the competitors? Hertz would have to pay another rental company...

signals 20.09.2003 (28.01.2004) · Read review
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GIVE IT ME UNTIL IT HERTZ

Advantages: Speedy Service,Competitive Rates,Excellent Staff,Award FT points, No.1 Gold Cub
Disadvantages: None as yet, High re-fuelling prices

...***Update at bottom of Review****** I travel between Dublin and the UK on a regular basis and until recently used Avis for car hire to get me from the airport to my meetings. However my company decided to enrol us all in the Hertz #1 Gold Club, this meant switching our allegiance from Avis,this could be a big mistake! =THE HERTZ GOLD CLUB= This is similar to an airline FT scheme but also acts as a master rental agreement,so that you never need to sign of fill one in at the rental desks.On this they record insurances you want to accept, your prefered method of payment,airline FT number so that you get points with each rental. The Hertz Gold card also acts as a loyalty card,meaning every rental you have with Hertz earns points, which can be redeemed for car hire vouchers, also the more you rent then your card is...

phil2001 12.12.2001 (29.10.2004) · Read review
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Decent Car Hire From Hertz

Advantages: Good Quality Cars, Excellent Value for Money
Disadvantages: Watch out for the extras

...When my fiancee's brother was getting married this year, the car we had at the time was on it's last legs so i decided i would hire a car for the weekend to make sure that we made the wedding which was about 45 miles from where we stay. Also i thought it would be a bit more comfort for us than turning up in our poor old V W Polo, especially with our wedding outfits and other bags with us. I had received an email from Hertz Car Rental company who had got my details through my membership of the Nectar reward scheme. The offer was to do with renting out the new model of the Ford Focus which was newly released at the time. BOOKING THE CAR I clicked on a link on the email i had received which transferred me to the website www.hertz.co.uk. On the website you choose which kind on car you prefer, which in my case was the Ford Focus as...

killiefan 07.11.2005 · Read review
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Hertz - probably the worst car hire company in the world

Advantages: None
Disadvantages: Not properly informed about CDW & excess, massively overcharged for repairs

...A warning for all who book on line with Hertz. I recently had the misfortunate experience of a car hire with Hertz in Germany. That is to say that the car itself was fine, booking it on line and collecting it was OK. However, you do need to be very aware of the small print which caught me out to the tune of Euros 700. I booked and prepaid for the car on-line where there is a bold heading that says that all on-line bookings include CDW. My problems began here as I did not read every word on the Terms and Conditions and so missed the important fact that even if you have CDW there will still be an excess of Euros 600 - 5000. When I collected my car there was no discussion about this (Hertz customer service department have subsequently told me that it is not their policy to discuss this as their chech in representatives...

Hertzhurts 07.10.2009 · Read review
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Hertz did what we asked of them.

Advantages: Clean car. It ran well. Great price.
Disadvantages: None.

...We had booked our hire car through expedia.com. They had quoted for a compact car $33 (18 pounds 15 pence) per day including taxes, from Hertz. When we arrived at Jacksonville airport, we were running late, due to our flight. Jacksonville, North Carolina is such a small airport that we only had a few steps to the Hertz counter. There was no one behind the counter. We started to look around, and a young lady hurried towards us. I had my paperwork out, and she pulled up our details. It only took her a few minutes to go over the contract with us, and for Len to sign the paperwork, as he was doing the driving. She asked if we wanted to pay for the gas, or bring the car back full. We were only planning on staying from Friday evening to Sunday morning, so said we would return the car full. She informed us of a garage two and a half miles...

Susie-34668 24.10.2004 · Read review
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The Hertz #1 Club Rip Off

Advantages: good range of quality vehicles
Disadvantages: Loyalty Scheme is a scam

...Try this one for yourself and see how a "customer Loyalty Scheme" is actually a carefully crafted way of fleecing customers at the pick up desk. Having been recently ripped off by Hertz by getting a quote which was supposedly a discounted rate and then been stung for over £100 in insurance charges for 4 days as "the car was quoted without insurance and could not be driven", I decided to have a better look. I would point out that this was not the excess reduction charges but charges to be able to legally drive the car with an excess of around £600 still on it. Heres how it works. You go to the website (as I did this morning) and get a quote. I selected an Opel Zafira for 4 days in Mallorca. You get a price (in this case £78.93) which includes collision damage waver and theft protection. Optional items listed are Super Cover (at 11...

psilk 20.04.2006 (06.05.2006) · Read review
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  IT DIDN'T 'HERT' A BIT

Advantages: Excellent prepaid rates, nice car, helpful staff
Disadvantages: Confusion over discount rates, high excess if you don't pay the waiver charge

...Some of you may know that I am a big fan of Europcar, having hired vehicles from them in the both the UK and overseas. However, on this occasion, BA?s discount rate was nowhere near that of the ThomsonFly Offers in the summer, and prices directly from their website were in the region of £250 for 6 days hire, so drastic action was needed. I have hired from Hertz rental twice in Lanzarote, once through Holiday Autos, and once through the rep in resort, and amazingly had the same car (I don?t mean the same model, I mean the same car) on both occasions without any problems. I have not, however, booked with them direct, until now. THEIR WEBSITE As with most car rentals these days, websites tend to be the first port of call. Hertz website, like most of their international counterparts, allow you to book throughout their worldwide...

sue.51 30.12.2004 (31.12.2004) · Read review
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Recent experiences mean I will never use them again.

Advantages: Good service in the past, low headline prices, Vehicles well presented.
Disadvantages: Point of sale extra's, poor customer service,

...I have used Hertz more than any other car hire firm and in the main I have been happy with their service. However my recent experiences have ruined this to the extent I no longer trust them. My issue is the way additions are added on point of sale to pre booked rentals which make the attractive headline figures much more expensive. Scam 1 - Misrepresenting fuel prices. Turned up at Miami Airport and there was a large sign saying pay for fuel up front as it is cheaper than it can be bought locally. This turned out to be a lie with the Hertz rate being at least 10% more expensive that in the garages. Also bear in mind that any fuel left when the car is returned as empty is effectively a gift to Hertz for you. The answer is to ingnore the sign, not pay for the fuel up front and bring the car back full. Scam 2 - Forcing you to pay...

finnersj 26.09.2009 · Read review
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