Avoid Sainsbury's Kitchen Appliances

Advantages: None
Disadvantages: Contemptuous attitude toward the customer and consumer protection laws

...Please do not order anything from Sainsbury's Kitchen Appliances. We ordered a Zanussi washing machine and are now stuck with this faulty unusable machine, even though we paid extra for fitting and testing. When the machine runs it fills our apartment with the acrid smell of burning rubber. We reported this within 24 hours of our having received delivery of the machine yet Sainsburys will not replace it without first sending out an engineer (the earliest time the engineer will get to us is a full seven days after we reported the fault) who then will submit a report to them (Sainsburys), who will then contact Zanussi. It could easily be 3 weeks or more before we have a working machine. Surely, if a machine is reported as faulty within 24 hours of delivery, it should simply be replaced. Yes. That's the law, but Sainsburys don't see...

philhutchinson 02.02.2009 · Read review
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Review of Sainsburys Kitchen Appliances

Review of Boots Kitchen Appliances

Advantages: Good communication, delivered on time as promised, prices pretty good
Disadvantages: Not free delivery. Delivery company didn't all they were supposed to.

...Really pleased with the whole process. This company wasn't the cheapest on price, partly because they don't do free delivery like some other companies (delivery cost £19.99), but they had the best reviews from other customers - much better than the companies selling it for cheaper. As you can tell from the company name, they sell kitchen appliances including dishwashers, cookers, hobs, fridges, freezers, coffee machines, washing machines and tumble dryers. We ordered a Neff Hob from them late in the evening on 8 November. The website confirmed delivery would normally be in 7 days. The confirmation email stated that someone would contact me within 48 hours to confirm the order and to arrange a suitable delivery date. Sure enough, the next day I had a phone call confirming the order and arranging a delivery date for one week...

first12000 16.11.2007 · Read review
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Review of Boots Kitchen Appliances

Cooker. Do not buy anything form Boots Kitchen Appliances

Advantages: None
Disadvantages: A joke

...Under no circumstances buy anything from Boots Kitchen Appliances. I bought a cooker online and was to have it delivered on a Saturday. They informed me of a 4 hour delivery slot on the previous day. It was to be delivered between 7am and 11am. I was called on 7am to inform me they were on their way. They arrived at 8am and got me out of bed. Then informed me they had a dishwasher instead of a cooker. I ask you!!! We arranged another Saturday and was informed two days before that they could not deliver. Arranged another Saturday and they did not turn up. Was not called with any explanation. On each occasion I had to compensate an electrician who I had retained to install it. I am now six weeks without a cooker and it is still ongoing. DO NOT BUY FROM BOOTS KITCHEN APPLIANCES....

Keerglen 15.03.2009 · Read review
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Review of Boots Kitchen Appliances

Sainsbury's kitchen appliances

Advantages: Quick delivery, accurate delivery slot
Disadvantages: Very poor after sales care

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claired1977 30.09.2008 · Read review
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Review of Sainsburys Kitchen Appliances

Don't buy domestic appliances from Boots

Advantages: Seemingly fair price
Disadvantages: Endless frustration and rotten customer service

...Never try to buy a domestic appliance from Boots on-line. They twice failed to provide the item ordered and offered compensation which never came. All told terrible service and hopeless customer relations. At the beginning of January I placed an order for a fridge freezer, A few days later I was phoned to say the item had been discontinued. On further checking I was told that this was not the case, but that I would have to wait three weeks for delivery. I waited; the evening before delivery was scheduled I was left a message on my mobile (not even the courtesy of a phone call to my home phone) to say the product was discontinued. Eventually I agreed to a similar (more expensive) product and Boots said they would give me a discount to compensate me. Despite regular chasing and promises this has never arrived. Boots also failed to...

pr0se 09.02.2009 · Read review
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Review of Boots Kitchen Appliances

a first class service from Sainsburys Kitchen

Advantages: good prices for most items, many items in stock, can choose delivery day
Disadvantages: ordering over the phone better than online

...As we are about to renovate out kitchen, we needed 6 new appliances (ovens, hob, hood, fridge-freezer & dishwasher). For one appliance we could not find the model we wanted on the Sainsburys Kitchen Appliances. For 4 of the other 5 appliances the prices from Sainsburys Kitchen Appliances were some of the best on the internet, thus we ordered these four from them. For those items with different colur choices, we could not make a colour choice on line. We ended up phoning, something I would have done anyway as I wanted to check whether they were in stock and whether they could deliver the following week. Ordering over the phone was very easy: 3 items were in stock and could agree there and then for a delivery the following week on a day of our choice. The remaining item was not in stock, but we ordered it anyway and eventually was also...

Giuseppe56 02.06.2007 · Read review
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Review of Sainsburys Kitchen Appliances

Space Kitchens (Cost 15,000 with no appliances or even tiles!!)

Advantages: NONE
Disadvantages: NEED TO REPLACE ALL WALL & FLOOR TILES AND STILL HAVE TO SUPPLY NEW APPLIANCES

...someone to fix this then replace all the tiles as the tiles that were previously there have either been removed by space kitchen or are 2 inches above the worktop! the floor has nothing on it and also this £15,000 does not include any appliances!!!!!!! How do these salespeople sleep at night??...

tracy43 20.08.2009 (22.08.2009) · Read review
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Review of Space Kitchens

Kitchen Appliances.

Advantages: Can be Brilliant.
Disadvantages: Can be Useless.

...Many women are keen to acquire a full and extensive range of kitchen gadgets and appliances. Indeed some women appear have developed homing instincts and when entering a shop, zero in on the latest offerings in these categories, eager to add to their collections! A large proportion of the female population will acquire, at some time or another, a particularly useful multi-purpose appliance that often proves itself to be an indispensable aid in the kitchen. The variety of these implements that can be obtained is amazingly very wide. They can be acquired throughout the world, coming in a selection of sizes and colours. This often means that the final choice can be a difficult one to make and sometimes the one that you eventually get may prove unsuitable in the long run with the result that it has to be got rid of and maybe...

bwanamdevu 24.08.2002 · Read review
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Review of Everything that starts with K ...

Very disappointing Experience

Advantages: Earn advantage card points, good range and prices
Disadvantages: they didn't deliver, bad communication

...After having a dodgy Indesit washer dryer for a few years that nobody liked (it was so noisy it sounded like a plane taking off and the clothes were never properly spun or dried). So, when it stopped working again, it was not a surprise. However, when the guy from Scottish gas was working on it, there was what sounded like an explosion. We were told that it had 'gone' and we would have to buy a new one. Oh joy......... This is the story of my washing machine saga with Boots.............. Having done the very boring job of researching integrated washer dryers on the internet to find a machine of the right dimensions at the best price with a company that I'd actually heard of, I came across Boots kitchen appliances. Since I've been a loyal customer of Boots for a few years now, I thought this was a company I could trust...

justathought 02.07.2008 (10.07.2008) · Read review
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Review of Boots Kitchen Appliances

Sainsbury service in a different name

Advantages: quality service from a trusted name
Disadvantages: delivery options

...The electrical home appliance market is one of the most hotly contested and competitive markets I have come across, I worked for a white goods distribution company some years ago and know the wafer thin margins that retailers are working on. It therefore surprises me to see the number of retailers that have jumped on the band wagon and have set up home appliance retail operations. It is not till you peek behind the facade of their websites that you see the trick. Search on any price comparison site for say a Hotpoint washing machine and you will get anything up to 30 different retailers, most of whom pitch their price within £10-£15 pounds of each other. But did you know that at least 10 of those different companies are supplied from the same warehouse. I recently ordered the appliances for my new kitchen and wanting to take...

getscenic 24.01.2007 · Read review
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Review of Sainsburys Kitchen Appliances