The Nation's Favourite Computer Shop

Advantages: Store layout, Convenience, Range of products, Lower Web prices for Collect @ Store
Disadvantages: Price of accessories and some items, Queues, Selection of certain items

...on the shelves. Smaller sections can be a bit tricky to locate at times so I just ask a member of staff. The stores are big so the aisles are all very wide so it never feels cramped. PRODUCT RANGE AND PRICES With such large shops, one would expect a wide selection of products and PC World do not fail there. As well as computers, software, TVs, computer peripherals, components and networking, they also have a selection of Sat Nav, MP3 players, games consoles and accessories, mobile phones, peripherals, laptop and PC accessories as well as . They also advertise 3G contract deals to get free laptops and phones. Even though they have a lot of different products on offer, I find that they are a bit limited on their selection of certain products. With laptops in particular, even though they have a fair few on display, most aren...

Deru 23.03.2009 · Read review
Ciao members have rated this review on average helpful
Review of PC World (Shop)

The Best PC Shop Ever

Advantages: see op
Disadvantages: see op

...PC World, the best computer shop ever! Massive choice, great sales staff. OK, stop screaming at me for being a madwoman and read my little story! ~~~ Fabulous Store ~~~ I once worked for PC World, in their Lakeside store. It was fabulous. I was actually there on opening day (read on to find out what I was doing). The store was then privately owned by a polish immigrant called Jan Murray and there were only two branches. These shops were an answer to a prayer for many PC buffs. Opening day was fantastic, extra staff were brought in from the Croydon branch and we were all rushed off our feet. I spent most of the day standing by the front door giving out free burgers! Another colleague spent all day running backwards and forwards to McDonalds to keep me supplied. The customers were happy and there was an amazing amount of return...

KathrynE 19.10.2001 · Read review
Ciao members have rated this review on average helpful
Review of PC World (Shop)

The best computer shop around

Advantages: Cheap, hinest advice
Disadvantages: None

...often have offers on consumables and software, for example 3 for 2 on all £9.99 games and buy one get one half price on the compatible ink cartridges. All of these items are very competitively priced- usually the cheapest around, but if they aren?t the cheapest they would usually be only a couple of quid- if that dearer. They buy components in bulk and due to their few shops have few overheads and so can keep their prices low. Another service Regency Computers offers is a pc health check and upgrade service. They will service your computer, check and remove viruses as well as give advice on any upgrades for only £39.99 per computer. If you have one of these great value services then they will also install any hardware upgrades bought from them for free. All you need is to buy the hardware from them- you don?t even need to have bought...

somebodyrandom 03.06.2004 · Read review
Ciao members have rated this review on average helpful
Review of Regency Computers (Shop)

The Computer Shop Scandle - My £200 Bill Shock

Advantages: None
Disadvantages: High Prices & Poor Stuff

...disc to the man. I refused to pay this amount because he had never told me this. I clearly asked him if my files could be copied but he never said anything about installing the operating system at an extra cost! I left the store in the end paying over £200 for what was meant to be a simple ram upgrade. The staff had been rude, hadn't told me in full what I was buying and for how much. They seemed to want me to buy more of their products then to get my simple ram upgrade. That was back in 2001. I returned to the shop in March this year. I wanted to purchase a new computer and had seen an Advent computer for only £699.99 in the paper. The staff this time were very helpful and showed me all around the computer they had to offer. I told them about the offer in the paper and they showed me to the model. I said I wanted it for gaming...

ReviewDude 14.08.2004 · Read review
Ciao members have rated this review on average helpful
Review of PC World (Shop)

PC world...an Employees view!

Advantages: Huge amount of choice, competitive prices, friendly staff
Disadvantages: Lack of communication with head office, still sales culture.

...I have been looking at a number of reviews on PC world on this website and other websites and am inclined to agree with many of the points raised. I am an employee at a PC World store in the Midlands and hope that I can give an unbiased review on some of the good and bad points about PC world and How to respond to any problems you may encounter while you are shopping there. I accept no responsibility for any actions resulting from reading this material and my only aim it to argue the complaints raised on the Internet. This review does not reflect the opinion of DSG international! None of the information here is legally binding as procedures in the stores may differ from store to store. It is ultimately best to take up any grievances with the store managers. THE STORE The shop floor is split into easily to navigate isles...

ross88guy 19.06.2006 · Read review
Ciao members have rated this review on average very helpful
Review of PC World (Shop)

The Old Computer's Tale

Advantages: On a cold day it was nice and warm in the store.
Disadvantages: You can keep warm for a long time whilst trying to sort your problems out.

.... A virus, from playing Free Cell? I wouldn’t normally tell her secrets, but, I ask you! The Presario, they say is a very reliable model and Compaq have an excellent name so it must be his and her fault. He has to be sent out to sit in the car to calm down, and she continues the argument. Finally they agree to exchange the computer. She shows the salesman the one she’s interested in, and asks if he’ll turn it on. It won’t work. The salesman wiggles all the wires and finally picks it up and shakes it. Finally it shudders into life. They decide that it’s the model they want, but they want a new one, not the one on show. They haven’t got one. The salesman points out the benefits of taking the one in the shop - it’s on special offer, with £50 off. She points out that the “£50 off”...

SueMagee 22.07.2001 · Read review
Ciao members have rated this review on average helpful
Review of PC World (Shop)

PC World ---- Poor Customer Service World

Advantages: They aren't too expensive
Disadvantages: They have appalling customer service

...My husband brought a computer from PC World just over a year ago now. It cost £399 which seemed like quite a good deal. It came with everything we needed and even had free Norton Spyware thrown in for a year. It was on Windows Vista and had all the latest software on it. We also bought a lot of accessories for it, the printer costing £200, a wireless mouse and keybour, a scanner/photocopier. I'd like to say everything was perfect, we never had any problems and we all lived happilly ever after... but I can't. The day after we installed everything I went to use word for my uni work and found it wouldn't open, in fact none of the microsoft software would open. I used the library instead, not very convienient but oh well and we just used the computer for going on the internet which we did quite a lot seeing as my husbands work requires...

faders321 26.06.2008 · Read review
Ciao members have rated this review on average helpful
Review of PC World (Shop)

PC off

Advantages: Big car parks, wide selection of products
Disadvantages: Overpriced, very poor customer service, very little staff knowledge

...The PC in PC World quite clearly stands for neither Polite nor Courteous. Nor Personal Computer even, if the knowledge of the staff is anything to go by. Recently, my PC broke down way beyond my fixing capabilities and I found that the small independent I bought it from 18 months previously had now closed down. Ditto another couple of small traders, and so in desperation I took it to PC World. This was a Wednesday afternoon, and hardly anyone was about, so I took it to the Repairs & Servicing desk expecting a swift interaction. I waited...and waited...and waited. Eventually someone came and quite coldly informed me that as my PC was not bought from them in the first place, they would not even look at it as they were busy enough, thank you. Wow! A shop that doesn't want to take your money, despite the fact that I was quite...

sandrabarber 03.02.2001 · Read review
Ciao members have rated this review on average helpful
Review of PC World (Shop)

pc world basingstoke

Advantages: none
Disadvantages: too many to list.... dont bother go to dell

...I would not suggest a trip to pc world in basingstoke. Its the worse customer service i have ever known, and think they only make money with first time buyers as you get put off straight after if to use this store. my experience was i went to buy a pc at my local pc world in reading, they didnt have the one i wanted in stock but the chap was helpful and rang a local ish branch to see if they had it as it whoed on the screen they did. he rang them and asked them to get it ready as will be there in 30 mins to buy the pc in basingstoke. so i get there, no one on the shop floor i see the one i want and just want to buy it and get going as whole mission taking a long time and it was getting late. eventually found a staff member who had the stench of cannot be bothered and realy made me feel like i was infringing on her time and being...

baberacer_Gti 21.07.2008 · Read review
Ciao members have rated this review on average helpful
Review of PC World (Shop)

No knowledge at PC World

Advantages: Wide range of products
Disadvantages: Ill informed staff, Lack of knowledge, prices a bit high

...PC WORLD staff are a disgrace. My own experience has on sevreral ocassions led me to believe that the staff at PC World are sadly lacking of any in depth knowledge regarding the products they sell. They either do not know or, more likely, they are inadequatly trained. I recently wanted to expand the number of USB ports on my system and asked an assistant how I should go about it. She asked me what a USB was then said that she didn't think they sold them. I then asked to speak with one of their service engineers who was bustling about in their service department. He told me I needed an internal USB Card at a cost of £40 plus cables at £10 for each device I wanted to connect. In total I was offered a solution for £ 80. I declined and was then informed by a waiting customer that I could buy an external 4 port hub off the shelf for just...

jonwhite 03.10.2000 · Read review
Ciao members have rated this review on average helpful
Review of PC World (Shop)