Advantages: Cheap
Disadvantages: Cheap

...‘Direct Line & Sinker’ I am a dissatisfied Direct Line Rescue (ex)customer. I, like many others, took the time and effort to shop around for my motor insurance, when I got the lowest quote available on the market from ‘DL’, I was astonished to see that the premium was a LOT lower than the main rivals, so much so in fact, that upon speaking to one insurer to ask for a comparison, they asked who I had spoken to so far and the poor girl on the other end of the line could not get off the phone quick enough after the hearing the words ‘Direct’ and ‘Line’ in the same sentence. The insurance was a dream - well at least the fact that I was comprehensively covered for less than most companies would charge me for Third Party Fire&Theft was a dream - I even had the good presence of mind... Read review

Ciao members have rated this review on average helpful

Advantages: Brilliant Service
Disadvantages: Average cost - but you get what you pay for.

...Direct Line rescue are admittedly my first rescue company, although I would happily recommend them to anyone. I had to shop around and although I have since changed, this was merely because I couldn't afford to keep up the payments. I am not complaining, if I could afford to go with Direct Line again then I undoubtedly would, and their rates for older drivers are certainly very competitive, but not for younger drivers. I am only 18 and just switched, but I had to call upon Direct Line twice in my time with them. My first occassion was in Scotland - well almost!. I was on a cross country drive from my home in Swindon and got to Gretna, a place far from anywhere (and no I wasn't eloping!). Direct Line answered my call from a payphone and picked me up before taking me to my car over 3 miles away. They happily serviced... Read review

Ciao members have rated this review on average helpful

Advantages: none at all
Disadvantages: Somebody has to pay commision to Direct Line

...Direct Line this, direct line that. I anticipate they have a hidden agenda.....to rule the World. O. K. So I have thrown a tantrum. They did do something for the car insurance market but at a price to us all. Unless you fit exactly the criteria set fro each company by its actuaries you probab;ly will not get a quote but instead have to trawl the secondary market and pay a hefty price to boot. You do not have to be a bad risk to fall in this category its just that they do not want your business. The chap who started the idea of course made an absolute fortune for which he has yet to thank us all properly. Now they think they can claim to be providers of a rescue service. Of course they are not and have only climbed on the back of Green Flag. Silly Green flag probably think they have done well but I bet statistics show otherwise... Read review

Ciao members have rated this review on average helpful

Advantages: none
Disadvantages: unfair practices & prices

...Whilst Direct Line used to be easily the cheapest car insurance they are now really not. Its so boring how insurers start cheap and then assume we're all too stupid to change our insurance policy operator. Direct Line are now expensiv and far more so than Tesco who use exactly the same underlying insurance company. Moreover, Direct line do automatic direct debit renewals. This means that if you don't contact them to terminate an insurance policy then renew it automatically and are allowed to automatically apply a direct debit instruction even if its has been cancelled. Another example of criminalocracy government supporting theft in associated their big businesses. I called up to cancel my car insurane and breakdown cover only to be told that it could only be cancelled during the last onth of the policy. I forgot during a house move... Read review

Ciao members have rated this review on average helpful

Advantages: Cheap, Polite staff, speedy service, online purchase discount
Disadvantages: none

...1 year ago I decided to purchase Car Breakdown cover as I was travelling down to Chester from Kirriemuir (Scotland) every 2 weeks, and my partner and I were also commuting 40 miles a day to University with having a P reg Fiesta I was sure that she would one day fail on us! So I set about shopping about, I came across direct line through the website, I had read alot of good reviews on the companies Breakdown service. What sold me the cover was > 10% discount for buying online > Average response time of around 40 minutes > No call out discount after one year > 8 out of ten cars fixed at the roadside with having a baby in the car alot this gave me peace of mind. what put me off the "big brand" breakdown companies was I had a policy with the AA when I was 17 and I broke down, they took 2 and a half hours to get to me... Read review

Ciao members have rated this review on average helpful