Tesco Direct Next Day Delivery takes a minimum of 4 days!

Advantages: Products appear to be a fair price
Disadvantages: Money is taken instantly. Next day delivery does not happen

...means 3 days off work for 1 lousy parcel. Now HDNL have seriously messed up and UI am seriously out of pocket and angry. There are a few ways their error could have been minimised, and I have suggested these to Tesco and HDNL. 1. When they logged it received in the wrong depot they could have delivered it from there - either by themselves or a reputable currier. 2. They could have phoned me when the error was spotted (1435 Monday), apologised and made compensation as well as offered a timed delivery when they would give me my goods. 3. They should not have told me I would get it today. 4. HDNL should not offer next day delivery which they cannot offer. 5. HDNL should use some intelligence to resolve these matters rather than following their rigid procedures. 6. Tesco should have sent another parcel to me by an alternative...

GailForce 27.10.2009 · Read review
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Review of Tesco Direct

Tesco Home Delivery Service

Advantages: Very reliable service
Disadvantages: Short shelf life items need us by dates checked

...Background: High Wycombe delivery. I have for the past two years taken advantage of the Tesco home delivery service. For the simple reason I hate going to the supermarket. I always seem to get stressed out by out of control kids or people with massive long lists not looking where they are going. As a result I got more bruises than I did when I played football. What I do now is place an order once a month online and top it up with fruit and vegetables in between direct from the store. The Home Delivery service is an excellent idea for those who struggle to get to the shops for example the elderly, my mum swears by it. It is also really handy for those heavier items; it can be hard work lugging all your bags of shopping around. And also for lazy people like me who just hate shopping. So I like to do it from the comfort of my...

CPTDANIELS 04.02.2009 · Read review
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Review of Tesco Direct

Tesco Direct needs better stock control

Advantages: They are Tesco. Therefore a good stock range, good delivery
Disadvantages: They need better stock control and to learn from online experts like Amazon

...I'm giving a bad review, based on my personal experience and because, being Tesco, I expected better from their fledging child Tesco Direct. To me, there are two versions: one concerning grocery delivery (which is marked highly) and one concerning household items etc (which is usually marked 3.5 t0 4 stars - and I can see why). A bed I ordered a while back, was extremely flimsy (I expected better from Tesco) Items I wanted were out of stock. So when I ordered two couches - and delivery was advised as being just over a week later - I was impressed. (despite being led a merry dance on their online ordering system) Two days before expected delivery, my wife was advised that one couch was out of stock and that our money would be refunded and we should re-order. Oh really? I suspect that this is to keep their records looking good for head...

jerryattric 07.05.2009 · Read review
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Review of Tesco Direct

tesco supermarket incentives give them a go

Advantages: pays rewards quickly & offers are quite generous - competitive selection of goods
Disadvantages: none to speak of really

...Tesco is the main supermarket brand in my area so when I moved here about 18mths ago I became a Tesco customer. Along with instore incentives like the tesco clubcard £1=1 point they also offer exclusive deals online too for insurance such as home/car etc. They often offer additional points to boost voucher values such as double points and I spent £6 on ink the other week and instead of 6 points I got 206 a bonus of 200 or £2 (this pushed my points upto 500 which meant I was sent a £5 voucher that could then be doubled up instore or online at Tesco direct to the value of £10.00, considering you are spending money on shopping and other goods anyway the points/vouchers are an added bonus as generally the prices at tesco are often fairly decent. Tesco offer clubcard points and gift vouchers as incentives to purchase from store, so...

dragonsurge 11.10.2009 · Read review
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Review of Tesco Direct - Discounts & Voucher Codes

tesco direct

Advantages: convenience
Disadvantages: none really

...The new way to shop. I hated the weekly trudge around the supermarket, I hated the sour looks on shoppers and staff alike, the glazed eyes and the mind numbing boredom of it all. Now there is an easier way- tesco direct the simple and very effective way ofshopping from your pc Simply visit tescodirect.co.uk and sign up. Get the disc sent to you and then select what you want, when you want it and heypresto there it is delivered to your door. Sure there is a £% delivery charge but you simply save that because you havent bought all that useful stuff that you used to buy each week that you never use and wind up throwing away. You save on petrol money geting there and simply it takes a tenth of the time. I heartily recommend this to all and I am well pleased for myself and all those I put on to it are similarly chuffed....

cabletow 01.12.2000 · Read review
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Review of Tesco (Shop)

Tesco Jersey

Advantages: Slightly cheaper prices
Disadvantages: Late delivery, customer services who cannot help.

...In 2006 I decided to order media from Tesco Jersey for my daughters Christmas presents. I was well aware that the prices were extremely competetive so I searched for the items I required. After locating them on the website I then checked for availability. It said "Normally despatched within 1 working day" but in brackets (what does this mean). I clicked on the brackets to find that it means products are IN STOCK and will be despatched within 1 working day. Excellent says I and placed my order. The order process was very straight forward and I received a confirmation email within seconds. What could possibly go wrong. EVERYTHING. 3 days later and no delivery. Then I receive and email saying there was a problem with my deilivery as the items were awaiting stock. Strange considering the website said they were in stock when I ordered them...

Mister-Q 27.11.2007 · Read review
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Review of Tesco Direct

Direct and to no point

Advantages: Ever growing product range ....
Disadvantages: ... that (for me), wasnt in stock

...Mine unfortunately is one of those frustrating experiences that you just put down to plain bad customer services. My wife and I ordered via Tesco Direct a "Fifi and the Flowertots" bedding set for our little girls first bed. Excited, we went to collect from the store after dismantling the cot and putting up her new "princess" four poster single bed. On arriving at the store to collect we were told that the linen wasnt there but the kind lady told us that she would check why. 5 mins passed (5 minutes is enough to wait on the telephone) then 10, 15 and finally 20 minutes passed (I should probably mention at this moment that my wife is pregnant and we were kept waiting at the desk whilst the (otherwise helpful) lady at customer services tried to find out why. Its then i noticed the phone number on the (for want of a better phrase...

damionh 14.07.2008 · Read review
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Review of Tesco Direct

Tescos - Not always perfect

Advantages: You don't leave the house
Disadvantages: You do not always receive what you want.

...Tesco's - I love Tesco shopping but the last time I shopped on line they excelled themselves after many problems with them in the past. Here?s my story. Back in October last year I placed an order of over £120.00 worth of groceries, unfortunately not everything arrived and when I ordered 30p crumpets to be substituted with £1.00 crumpets I was not amused. However most of the order arrived intact except for a few broken eggs and few bashed apples and some of the products lifespan was not as long as I expected. The other downside to it was all my multi buy offers and buy one get one free offers I was charged for so I rang them up and they refunded me more or less straight away. On my 2nd order a couple of weeks later the same happened again except this time I learned about the substitutes, my order was near enough efficient...

innercircle 14.05.2007 (16.05.2007) · Read review
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Review of Tesco Direct

Tesco Direct Is it Good bad or just plain ugly

Advantages: They always turn up on time. You no longer have to go in person
Disadvantages: It can take to long to do your shopping when you are first starting out

...Living in Yorkshire it has taken the guys and girls at Tesco a little while to bring their amazing on-line shopping service into our area. Which at the time I found frustrating. However now that it has arrived it has made our life just that little bit easier and my blood pressure a little bit lower. My first experience of using their service was some what slow and at time irritating. I have found that their search engine comes up with the most unlikely items first when you are looking for something as basic as Tomatoes. It does get to the item you want though eventually. Now that I have used the service a few times it has handily recorded what I normally purchase. This is a great function as it now takes me half the time to do my shopping. You just click on favorites and then on the sub section for example the bakery...

peidta 28.07.2001 · Read review
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Review of Tesco Direct

Tesco aren't geared up for delivery orders on high value products

Advantages: Good Range of Products
Disadvantages: Cannot deliver - either out of stock, let alone on time

...- THE LAPTOP IS ACTUALLY ALREADY SITTING BACK AT STORE, WITH NO INTENTION OF REDELIVERY... AND INFACT ALREADY CANCELLED. Strike three against Tesco for fobbing me off the just to get an easy life. HENCE - NO LAPTOP NO OFFER FOR APOLOGY NO ACCEPTANCE OF THE GROUNDINGS OF MY INDGINATION COMPLETE IGNORANCE OF THE FAILINGS OF THEIR SERVICE AS TESCO PUT THE ONUS ON THE CUSTOMER AND COURIER COMPANY!?? I should have walked with my cash to the nearest comet electrical store and picked up a similar priced item 5 days ago! I just wasted 5 days of my life on Tesco direct....

Juliana82 08.09.2009 · Read review
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Review of Tesco Direct