Vodafone Mobile Network - Not The Worst, Not The Best

Advantages: Good signal; good range of phones; reasonably priced plans
Disadvantages: Poor customer services; long customer service waiting times; incorrect bills

...I always think contract plans are much better than 'Pay-As-You-Go', generally because I feel much safer knowing I'm on contract and will never run out of credit if I run into trouble. At the start of 2008 I decided I wanted a new phone with a new service provider, and after scouring the Internet looking for the ideal plan for me, I came across a Vodafone leaflet which came inside my television magazine. Usually I throw these kind of leaflets straight in the bin, but they were offering 500 minutes and unlimited texts for £25 a month, as well as a brand new phone. I didn't really know of anyone on the Vodafone network - my parents and siblings were either on 02 or T-Mobile, but I reasoned it couldn't be any worse than the '3' network, so I started a contract with Vodafone. The Sony Ericsson phone I had ordered came the next day...

Sonic4290 20.08.2009 · Read review
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Vodafone

Advantages: great UK customer service, great coverage
Disadvantages: NA

...monthly customers at £14 per month, Mobile Broadband for laptop users, at £15 and also some packs to add to your credit, which include packs for texting and calling. Overall I think Vodafone is a mobile network which is fantastic and really do think about their customers, especially when thinking about the e-forum. Vodafone also has an extensive range of price-plans ,and added extras, which make the service even more better. I give vodafone 10 out of 10, not only for its great customer service, and range of services, but it also has a great UK network coverage. Vodafone Links and information web : www.vodafone.co.uk e-forum : http://forum.vodafone.co.uk/ Customer Service : 08700 700191 ( pay monthly) 08700 776655 ( PAYT) or 191 from any vodafone mobile. THIS REVIEW WAS CORRECT...

RyanC92 07.06.2008 · Read review
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Vodafone!

Advantages: Great customer service, easy to speak to, friendly!
Disadvantages: None!

...I have been with vodafone for a very long time and i find them a good service, I was with 02 before vodafone and found that they was not as good as vodafone, I am a very good texter and 02 could not find me a good tariff, but as soon as i spoke to vodafone they were easy to talk to and helped me straight away, i get 500 free minutes anytime of the day and 1000 textes a month for just £35 which i found is brilliant compare to other network rates. There are different priceplans, you can find online but i found it easier to phone them and speak to them personally about what i used my mobile for and for them to tell me a price with what i wanted instead of getting a priceplan online and going over that priceplan. Vodafone do a great package called "family" its a package where you can have 4 people who can ring eachother no matter...

melliebird 04.04.2008 · Read review
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VODAFONE - become a Vodaclone

Advantages: Price Plans, Coverage, Ethics
Disadvantages: The TV adverts

...~~~ Vodafone History ~~~ Vodafone is the largest mobile network provider in the UK and it's headquarters is based in Newbury, Berkshire close to junction 13 of the M4, which is home to over 6000 employees. Back in 1983, a small electronics firm called Racal teamed up with an American telecoms company and together they bid (and won) one of the 2 mobile phone operators licenses which were put up for grabs by the government. Vodafone was launched 2 years later in 1985 - the name of the other company was Cellnet (later renamed BT Cellnet). In 1993 a new boy arrived on the block called One-2-One, prompting Vodafone to look beyond the UK to increase it's revenue and co-inciding with the launch of digital technology or GSM as it is referred to now. The next 6 years saw Vodafone buying out...

nigeofnewbury 08.09.2005 · Read review
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Vodafone Update

Advantages: My family and boyfriend are on Vodafone so I can save money on calls to them, offers a wide range of services, excellent customer service.
Disadvantages: Not always the best coverage, expensive, limited choice of price plans, not suitable anymore

...than have 2 contracts. Also I only use my mobile and don't have access to a landline and with o2 I can call 0845. 0800 and 0870 numbers which are included within my free minutes. Also I get free voice mail and it does not eat into my free minutes. So O2 is much more suitable for me and probably many others of you too. If you only use your mobile phone to make all your calls consider cancelling your Vodafone and choosing O2. I am currently on the O2 network but my service provider in Carphone Warehouse and they are execellent. I could not fault them in any way, shape or form. O2 direct, well that's another storey. (see my buyer beware op on O2 and you will see what I mean). I am definately not keeping my Vodafone because their price plans are rubbish now in my opinion and too expensive. Thanks for reading Chantal...

coolchanty 18.02.2002 (31.07.2003) · Read review
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vodafone

Advantages: cheap, easy, cashback means cheap phones
Disadvantages: dropped line quality at peak periods

...I've been with vodafone for about 6 months now, and after being with one2one and btcellnet, i must say it is the best mobile phone provider. Many of my friends are on this and so i get very cheap calls to them which helps. They also have the excellnt scoot feature which enables you to get free information(dial 333 from your vodafone FREE). Vodafone also has an excellent customer service, my two calls gave been answered almost immediately, and the help i have recieved has been clear and simple. I would recommend this to anyone....

hirennaik 25.07.2000 · Read review
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Vodafone

Advantages: cant think of any
Disadvantages: Cost, Customer Services, Escalations Dept, Management Attitude

...Vodafone - 3rd place when it comes to most popular network in the UK, but it comes in first as its the network that makes the most money. Customer Services is Appalling, mainly because they Outsource it to other companies like Firstsource (ICICIonesource) - Indian call centre based in N.Ireland. Very Expensive Network, however they seem to hide this very well in their adviertising... so their TV Adds and Billboards suggest that your getting a deal..Look Closer People!!!.. Mobile Broadband is over rated and 3 Network had reported VF for its declaration of its Speed, which is impossible to determine!!! (Tech Help with Mobile BB is non existant) Staff are encouraged to be 'Self Thought' - this saves them on Trainer Wages..Nightmare guys...

Alien_Evangelist 25.09.2008 · Read review
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Vodafone UKs best

Advantages: Great if all your friends are on Vodafone.
Disadvantages: If you have friends on other networks, say goodbye to your salary.

...Vodafone is the UKs biggest network, providing the country with mobile telecommunications services. They have more customrrs than any other UK network, and it doesn't look like it will change anytime soon. My contract with Vodafone is run through Singlepoint, this basically means that I'm billed through a company other than Vodafone itself. The main reason I chose Vodafone was due to the fact that a good majority of my friends are on it. I couldn't face the high monstrous other network charges any more and decided to jump ship, I was previosuly with Orange. Vodafone has a huge number of tariffs to choose from, one of the most varied the that any UK network has to offer. Theres something for everyone, from low users, medium users and high users of their mobile phone. Theres even packages for peak users and off peak users. In...

ceminem 16.04.2002 · Read review
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Vodafone Customer Service

Advantages: A good way of loosing £100
Disadvantages: Abysmal customer service, stonewalling on problems, hastle, aggravation.

...Consumers may be interested to learn of the following problem I have encountered with the customer service from Vodafone. I bought a Vodafone Maxon MN2 with prepayment for calls. Less than a year after purchase of the phone the plastic battery clips on the battery pack broke. As far as I am concerned this is shoddy design, not any form of misuse. I contacted two Vodafone shops (Newcastle and Gateshead) and telephoned Vodafone. All tell me that the battery is now unavailable, though the phone was a current model less than a year ago. My Vodafone is therefore completely defunct. Vodafone states that battery clips are not covered by their warranty (two letters from them to this effect), and have refused to do anything whatsoever. I have reminded them that consumer protection legislation requires goods to be of merchantable quality...

Aquila 06.08.2001 · Read review
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Vodafone Schmodafone

Advantages: Decent phone
Disadvantages: Staff, service and almost everything about them!

...I recently decided to get a contract phone, however i was reallyu only wanting to get the sony ericsson w900i walkman as I needed a decent mp3 player and certainly needed a new phone so thought I would kill two birds with the one stone. I was originally planning on buying one from ebay and getting a sim only rolling montly contract which is about the best deal you can get at the moment but you know how it is, go on a 4 day bender or shell out over 200 quid for a phone, there was only gonna be one winner....so my options suddenly became very limited. I went on to the Vodafone website to see what deals they could do me on that particular phone as they are currently the only network to offer this phone, otherwise I wouldn't even have considered going with Vodafone, you should trust your instincts bacuse usually they are right...

gaz_close 08.03.2006 · Read review
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