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I signed up for a tel:it account in October, with representatives from the company who had a stall at my University Freshers Fair. The University Halls of Residence provide an internal phone, but you must have an account with a phone company in order to get an outside line. I decided that ... Read review
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Advantages: Occasionally having use of a landline Disadvantages: see entire opinion!
...I signed up for a tel:it account in October, with representatives from the company who had a stall at my University Freshers Fair. The University Halls of Residence provide an internal phone, but you must have an account with a phone company in order to get an outside line. I decided that tel:it would be a good way of saving money-not having to spend too much on my mobile. The answer phone service was also a feature which I thought would be particularly ... ...students in University accommodation have tel:it accounts, and are experiencing similar problems. I would advise anyone thinking of signing up to seriously consider other companies before signing up to tel:it – in my opinion, they are much more trouble than they are worth.
UPDATE:
Received my bill this morning-not as bad as expected, and to appologise, they have given me a 10% discount, and have extended the payment ... more
....I certainly shall.
Where do I start? This is the worst company I have ever dealt with, and i will never use their company again.
I signed up for a tel:it account in October, with representatives from the company who had a stall at my University Freshers Fair. The University Halls of Residence provide an internal phone, but you must have an account with a phone company in order to get an outside line. I decided that tel:it would be a good way of saving money-not having to spend too much on my mobile. The answer phone service was also a feature which I thought would be particularly helpful.
I received a tel:it account card, giving details of my account number, and set up my mailbox and passwords. I had no problems with the service, initially, but all that soon changed.
Firstly, when I signed up, I opted for the monthly billing option, rather than the direct debit option. I thought this would allow me to keep a tight control on what I was spending, since I had a limited budget. The problem is that I am well into my sixth month of using this company, and am yet to receive a bill. This means that when they finally get around to sending out bills, I will be lumped with a huge bill to pay off at one time, and it will probably be at the end of term when my student loan has already disappeared! I have absolutely no idea how much the bill is likely to come to, and have therefore been afraid to use the phone lately. Several weeks ago, I received a letter saying that I should receive a bill shortly. I’ve yet to see any progress on this front.
Secondly, the network is often not in service-I am unable to ring out or receive calls, and this occurs regularly, and can last for prolonged periods. This means I often have to make (expensive) calls using my mobile. This was one thing I had hoped to avoid by signing up.
Thirdly, the answer phone service often gets confused-it alerts me of new messages when I don’t have any, or fails to alert me when I do receive messages. This proves to be quite annoying, especially when people think I have ignored their message, when in reality I have yet to receive it.
I must point out that it is not just myself who is having problems-they don’t have a personal vendetta against me! Most of the students in University accommodation have tel:it accounts, and are experiencing similar problems. I would advise anyone thinking of signing up to seriously consider other companies before signing up to tel:it – in my opinion, they are much more trouble than they are worth.
UPDATE:
Received my bill this morning-not as bad as expected, and to appologise, they have given me a 10% discount, and have extended the payment period by 2 weeks. Finally ive seen a bill, but this does little to alter my opinion of them-they have still been way to much hassle.
Advantages: At least, thety are still streets ahead of BT! Disadvantages: Every time the write me nowadays -something has increased!!
(at no extra cost) -which, unlike BT, we can choose to pay, direct debit via our credit card!
Of course, we've had the odd glitch. The world of telecoms is fraught with ifs, buts and maybes; but this where OneTel has demonstrated to us that it operates a mature, fully joined-up business with a culture obviously in tune with the demands of its customers. I find their online customer service website a model of how the various aspects of a technology-based utility should be connecting with the end-user.
The OneTel website is well laid out and easy to navigate and incorporates genuinely useful features such as the bill analyser where customers can check call expenditure by period and review charging plans from time to time.
As OneTel has introduced new services -dial-up internet, personal email and, most recently, mobile phones- we ...
JohnButler 10.04.2004 (28.06.2005)
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Ciao members have rated this review on average: helpful Review of One.Tel
Over 20 years ago we would phone family in the States. This was a major production, exciting but not really very rewarding. The cost was astronomical, the cost for a five-minute phone call in today's money was about £25. Now with one Tele, it is cheaper to phone the States than to ring my next-door neighbour's during the day.
With One.Telit is simple, no prepayment, no changing phone companies, enter your code that you are connected to the States for 03p a minute. They offer a whole range of different rates. The company also offers a free dialling box which plugs into your main phone socket allowing users access the cheapest rates. The cost of phoning around the world is becoming very cheap. Simply chatting to friends and family from around the world is very rewarding and now not at all expensive.
One.Tel being phone ...
steverob 14.12.2000 (16.12.2000)
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Ciao members have rated this review on average: helpful Review of One.Tel
Advantages: Cheaper bill and a friend on your side with BT disputes Disadvantages: I miss the name/mail Sreaming.Net
LocalTel and its ISP service Screaming.Net are now WorldOnline Telecom. They still use the BT network and you don't change your phone number and you still have access to those familiar services, Telephone Preference Service, 1471, Ring Back, Call Minder, Freinds and Family etc.
Benefits for changing to WorldOnline Telecom are the same line rental as you paid for BT. This is all you pay for free off-peak internet access 6 p.m. to 8 a.m. Monday to Thursday and Friday 6 p.m. to 8 a.m. Monday morning. You only pay for 90% of your voice calls when compared to BT.
You still get freinds and family reducing 9 numbers by a further 10% and 1 number by a further 20%.
Unmetered access to the internet is available for and additional £5.74 per month. WorldOnline has both good content and performance that is good enough for playing online ...
bigdoug 27.07.2000
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Ciao members have rated this review on average: very helpful Review of World Online
