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Despite having emailed them repeatedly, they refuse to acknowledge that I have the wrong train tickets and decided to palm me off to other train companies. Each of these other train companies told... more

User Reviews

for thetrainline.com

Rating Summary based on 89 reviews

  • 5 Stars
    32
  • 4 Stars
    26
  • 3 Stars
    6
  • 2 Stars
    2
  • 1 Star
    23

Detailed rating

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  • Layout & Design
  • 3.0
  • 4.1
  • 3.1
  • 3.4
  • 4.0
  • 50 of 50 Ciao users found the following review helpful
    Picture of mark-southside

    mark-southside

    User recommends the product

    Advantages Advantages good for travel planning and you can't get to a station

    Disadvantages Disadvantages unreliable, no effective competition

    I know loads of people have already reviewed thetrainline, but I think this is a good case of changing Consumer expectations - two years ago I would have rated this excellent but I don't think it has kept up with the best This is illustrated by an experience I had yesterday. I don't want to bore you, but the bottom line is that it would have been far quicker visiting a station and queuing in-line for a ticket thetrainline is a joint venture Virgin and National Express (who ran QJump) The url is ww.thetrainline.com The holding Company also owns QJump.com, the only rival. However QJump does not ... more
  • 50 of 50 Ciao users found the following review helpful
    Picture of kingfisher111

    Level 9 kingfisher111

    Member since 05/02/2006

    Reviews written: 1056

    User recommends the product

    Advantages Advantages easy to use and convenient

    Disadvantages Disadvantages extra charges

    Occasionally I have to travel by train for work, and rather than queue up for tickets on the day of travelling, someone recommended thetrainline.com to me so I thought I would give it a go! Before writing this review, I was just scouring some of the very negative reviews written about the trainline previously and I'm wondering if they have completely reviewed their service, as my experience was pretty positive although I do have one or two niggles. First, a little about the site itself. It is apparently the largest independent retailer of train tickets and the best thing is that you can use it ... more
  • 42 of 42 Ciao users found the following review helpful
    Picture of rosycn1979

    rosycn1979

    User recommends the product

    Advantages Advantages easy to navigate web site

    Disadvantages Disadvantages charge for credit card payment

    I have been using thetrainline for quite a while since I work in another city and travel frequently during weekend. But as it introduced charging fees for credit card booking, I switched to virgin. But still most time I check tickets on thetrainline. Generally speaking, apart of credit card charge I think this is a quite good web site for booking train tickets. Even after I switched to virgin, I found it was powered by thetrainline. And I can use the same username and password for both systems. The web site is designed in a very clean and friendly way. On the main page, you can search ... more
  • 35 of 35 Ciao users found the following review helpful
    Picture of markd_uk

    markd_uk

    User recommends the product

    Advantages Advantages No queuing, good prices, quick service, simple

    Disadvantages Disadvantages you're going to be using a train!

    Let's face it, public transport sucks. That might seem like a harsh attitude to have towards a public service, especially to people who don't have their own private mode of transport, but compared to public transport services in other countries, Britain's network of busses and trains is a pretty poor standard to set. But having discovered how much I'm costing him in pence-per-mile expenses to get up to York and back, my employer has asked me to consider using the train to get from my house to our offices in York. Here cometh the first problem - I live in a backwater village. To get to a train ... more
  • 86 of 86 Ciao users found the following review helpful
    Picture of LostAngel

    LostAngel

    User recommends the product

    Advantages Advantages Book from the comfort of your home. Saves time and money.

    Disadvantages Disadvantages None

    It was late in the evening, it seemed that it was going to rain and I was too tired as I came out of the Liverpool station. That’s nearly one year ago, a boy handed me a leaflet that said Glasgow return for £1 only. I looked at the leaflet and then the boy and said in my mind‘ YEAH RIGHT!’ I rolled the paper in my hand looking for a dustbin when I saw my bus coming and rushed towards it to catch it not realising that the paper was in my pocket now. That night when I found the leaflet in my pocket I thought let’s check out the website. The offer was by Virgin trains and ... more

Product information

for thetrainline.com

Product Details

Type Online Ticket Booking
Domain Extension .com

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