travelocity.com > Reviews (11)

I was looking for a hotel and air package on Travelocity's web site. I entered the dates October 25 thur the 29th, (our 38th wedding anniversary.)
From the list of hotel choices I chose CAESARS PLACE, for the tune of $1558.19 the results came back.. Hotel Information
4 NIGHTS Caesars Palace Check in Mon OCT 25 Check OUT Fri Oct 29.
Flight Information: Outbound monday Oct 25th 11:45
Arrive 4:43pm
Return Flight OCT 29 12:45 arrive 9:16am, I typed my credit number and booked the package. ( thinking midnight Friday )

Approx. 3 minutes later I receive an email with the itinerary, giving detailed arrival and departure,plus plane changes. I then see the mistake, it should have said 9:16 Oct 30th. I call immediately, telling the agent My flight from vegas should have
read 12:45 am Oct 30. The travelocity agent told me i would have to pay $225.Dollars to change flights. I told him it was their mistake because they also booked my Motel, and the check out time was Friday Oct 29th at 11 am. He refused to change the flight with out charging me 225 Dollars, I told him i would not have order a hotel room for Thurday if i had to leave for the airport at 10 pm Thurday. He still refused, so I told him to take the room off for thurday He told me that Would cost 235 dollars. I then asked to speak to the Supervisor I tried to explain to him but he just kept saying I should have caught the error before i gave them my credit card,and refused to change it. I decided to pay the 225 and get the flight changed to leave onFriday Night,weproceeded to change the flight,got it all done, He then informs
me the airline has a flight increase of 1000.00 Dollars and the total is 1225.00 Dollars. I then told him that they are robbers and crooks and that i would protest the payment with my cardit card company. I will NEVER do bussiness with TRavelocity again. I suggest you only USE their site for reference and then call the Airline or hotel direct. Hope this helps the rest of you from being RIPPED OFF, Sincerely John Guinan