Advantages None: other sites have cheaper flights
Disadvantages bad customer center,no regards for the need of the customer,agents with limited knowledge,hopeless
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I think that writing bad reviews for places is a waste of time because it is just a matter of not using their services again and just forgetting about the bad experience. However this time around I feel that travelocity's customer service department truly deserves to be noted.
It was the first and probably the only time that I will call the customer care center. The agents in travelocity seem to be constantly stressed and when things do go the way they want they keep repeating things to you like a broken record with a little side track in between. Their mentality is that since customers need to travel they are the ones that need to deal with them and not the other way around. they love putting customers on hold and transferring calls to the next and more stressed out agent. Most of them will pretend or say that they dont understand a certain request when things do not go their way. Truly dissappointed at the way that they handle customers and I would advice to anyone to STAY AWAY. No respect for customers and I advice a little psycho therapy to some angry ones.
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