twoleftfeet.co.uk

We deeply regret ordering anything from this company and hope that they go out of business. My wife and I ordered a Stokke Xplory travel pack on 23rd November 2009. It came with a car seat in the pack, and we also ordered a bouncy chair and some mobiles. We ordered over the phone and were told that the order would be delivered wihtin two weeks. This, it turns out, was a bare-faced lie. Naturally, they took our money straight away. Over the Christmas period we sent them an email (they only deal with after-sales by email with a three-day turnaround) to find out where the order was. We had a ... more

We actually ordered our buggy instore with them and it did arrive when it said it would. HOWEVER when it arrived the front break bit was broken and it seemed due to a bit of a design fault. we took it back within the "7 day no quibble qurantee" offer which they promise and here is when it gets bad- they looked at the buggy agreed it was faulty and offered us an exchange whhich we declined as we felt as this buggy had a real design flaw. They then REFUSED to refund us until they had spoken to the manufacturer!??! my husband is a solicitor and is quite aware and so am i of how totally illegal ... more

I ordered a Silvercross travel system 26/11/08 had confirmation email saying that it would be delivered within 30 days. 30 days passed so i emailed tlf to find out what was happening and they say replied saying that i would have it within 14 days which i thought ok, but 14 days passed and one false alarm with having the baby so i decided to cancel the ordered on 05/01/09 which tlf accepted and said that i would have full refund within 30days due to distance selling regs 2000. Yet again 30 days passed no refund. I emailed them again and they replied apologising for the oversight on there behalf ... more

Success! As I stated in my review, I had read elsewhere that somebody got their money back by using money claim online (See web address below) Yesterday, I got a cheque though the post for the full amount including my fees that I had to pay to Money claim (£25.00). Total refund (£224.99) I filed the claim with Money Claim on the 26th Jan 09 and they then served the company with court action. Twoleftfeet then had 14 days to respond and state whether they have any claim to answer. After the 14 day period I checked the status of my claim online and was alarmed to see that twoleftfeet had disputed ... more

The website is clear, simple and fast to navigate. Items are arranged by type (e.g. travel systems, car seats) and manufacturer which is great whether you are just browsing or looking for a specific item. They do have a wide range of all types of baby equipment and accessories advertised on their website and the prices are good, delivery is free to the UK. I have normally used kiddicare as their prices are similar and delivery is normally within a couple of days but although they did have the same product in stock they did not have the colour scheme that I wanted so I decided to order from ... more