twoleftfeet.co.uk

Advantages: cheap
Disadvantages: hard to get refunded, rude staff

We actually ordered our buggy instore with them and it did arrive when it said it would. HOWEVER when it arrived the front break bit was broken and it seemed due to a bit of a design fault. we took it back within the "7 day no quibble qurantee" offer which they promise and here is when it gets bad- they looked at the buggy agreed it was faulty and offered us an exchange whhich we declined as we felt as this buggy had a real design flaw. They then ...
...manufacturer!??! my husband is a solicitor and is quite aware and so am i of how totally illegal this is- our contract when we bought the buggy was with them direclty not the manufacturer. We even rang trade trading standards and they agreed this was not right. Well after a day of phonecalls to them ( they never phoned us) they eventually refunded us our money only after we told them we would just get our money back from our credit card company anway! ... Read review

Advantages: Reasonable prices, website easy to navigate
Disadvantages: Ordered goods not delivered, no replys to emails

The website is clear, simple and fast to navigate. Items are arranged by type (e.g. travel systems, car seats) and manufacturer which is great whether you are just browsing or looking for a specific item. They do have a wide range of all types of baby equipment and accessories advertised on their website and the prices are good, delivery is free to the UK. I have normally used kiddicare as their prices are similar and delivery is normally within ...
...same product in stock they did not have the colour scheme that I wanted so I decided to order from twoleftfeet expecting a similar level of service. Ordering is a quick and easy process and confirmation emails from both the site and their card processor arrived quickly. Unfortunately the goods I ordered did not. After 5 working days had gone by I sent a friendly email asking when I could expect delivery. I got no reply within the 3 working days ... Read review

Advantages: None
Disadvantages: The worst aftersales service ever encountered

I placed an order in store to the value of over £500 with Two Left Feet on August 23 2008, they immediately took the full payment - I am currently still awaiting delivery of the items ordered with a baby due to arrive any day. My partner and I have e-mailed the company 4 times to chase up our order, 3 of these have been ignored. There has also been no aftersales contact telephone number since we placed our order, apparently due to a location move ...
...to are in the sales department who have no access to prior orders. This is an unacceptable level of service from a company that advertises themselves as 'among the top three independent baby good suppliers within the UK'. In short, they have a good sales team but an awful aftersales service. I would never use them again. ... Read review

Advantages: PRICE
Disadvantages: CUSTOMER SERVICES & DELIVERY TIMESCALES

I used Two Left Feet to order a Dutailer Gliding Chair and Footstool, I have now been waiting 11 weeks and still no chair. I was trying to order the chair beofre the babies arrive so I could relax etc at this rate I am not sure if I will ever see the chair! I have tried so many times to speak to their customer services department who are really unhelpful and not very empathic. They take over 409 minutes each time you try and get through to answer, ...
...Most people to have had kids or know other mums know not to use this company and word on the street is they are unrealiable and never deliver on time, really hard to get refunds from and basically do not care about their customers! But for first time mums like myself who look around on the net for the best deals are stuck now with their money tied up. I will try and get onto the bank today and see if I can get a refund via my credit card company, ... Read review

Advantages: None
Disadvantages: Their site is not up to date

My wife and I tried to by our little girl a buggy from them, on the site it was available for immediate dispatch yet after two week of chasing we were told that the buggy was no longer being made and they were unable to supply it. All this time the buggy was showing in stock on the website and still does! We were told they would supply a different colour and when we didn't want power puff blue as it was for a girl they were really difficult about ...
...reason we wanted our money back was because they could not forfill the order. We eventually got the order cancelled and were informed that the refund would be with us within 30 days. This is when the problems really started. At 30 days the refund still had not been processed so we started chasing. When you phone two left feet it takes at least 30 minutes for anyone to pick up the phone only to find out that you have to email accounts as they will ... Read review