Incompetent, liars, irresponsible, cheats. They have lost the data of well 10 sites web and servant serious damages. The authorities should prohibit to similar people to operate online still! Shame!
Here the facts:
Ticket Details Ticket ID: VVH-409085 Department: Internal Status: Open Priority: Critical Created On: 13 Aug 2008 02:22 PM Last Update: 16 Aug 2008 01:00 PM Your Domain with UK2.net Your main domain::
Conversation Tuxsa Posted On: 13 Aug 2008 02:22 PM HELP! THe server is down! It is not seen not any site! On the server, I am reseller, have also sites of ecommerce and begin to telephone myself. It does I answer? As it is the problem? When it will be resolved? Thanks Ivan Fischuk (Rate this reply)
Posted On: 13 Aug 2008 03:04 PM Hi,I've refreshed the DNS Records which should resolve this issue. Please allow up to 24 hours for the changes to take full effect - if you do not see any improvement after the 24 hours, please get back to us.
Domain Control Panel: http://www.uk2.net/domains.shtml
Knowledgebase & Frequently Asked Questions: http://support.uk2.net/index.php?_m=knowledgebase&_a=view Tuxs a Posted On: 13 Aug 2008 04:25 PM Please, it need to know the motive of the problem and to know if happens often. I hope that it be able to understand that 24 hours is a very long period above all for sites of ecommerce. I stay in wait of reply. Tuxsa Posted On: 13 Aug 2008 04:55 PM Really I am worried! Your reply of to wait for 24 hours for then... to hope that the problem is resolved worries me really a lot! Finally: not beginning now and never I received answered of solution of the 24-hour problems. This is a really excessive time above all with sites and operating services! Please, I should explain at my customers the problem! You tell me the motive of this SERIOUS DOWN! I stay in wait of a reply. ... if possible not in 24 hours! Thanks. Ivan Fischuk (Rate this reply)
Posted On: 13 Aug 2008 04:59 PM Hi,
We are currently working on the resolving of this problem. It should be fixed soon. Please wait. Thank you for your patience. Regards,
Domain Control Panel: http://www.uk2.net/domains.shtml
Knowledgebase & Frequently Asked Questions: http://support.uk2.net/index.php?_m=knowledgebase&_a=view Tuxs a Posted On: 13 Aug 2008 05:46 PM Uhmmmmm.... The reply is absolutely different from the question! I know that for change (or to update) the DNS 24 hours want us... therefore I have to alone to wait for! The question was instead " WHY? " and
I hope in a reply to this question. Is it possible? p.s.: to have it not to hope it, because to hope is always possible. Thanks Ivan Fischuk (Rate this reply)
Posted On: 13 Aug 2008 06:02 PM Hi,
Please visit this link: https://support.uk2.net/index.php?_m=knowledgebase&_a=viewarticle&kbarticle id=115&nav=0,1
Domain Control Panel: http://www.uk2.net/domains.shtml
Knowledgebase & Frequently Asked Questions: http://support.uk2.net/index.php?_m=knowledgebase&_a=view Tuxs a Posted On: 13 Aug 2008 06:16 PM OK. I knew it and I begin to believe that the ours different language does not be acquitted guilty. I do again the question (by now the reply is optional) and appearance the mine attractive 24 hours: WHY BEEN DONE DNS UPDATE? WHAT'S THE PROBLEM (s)? I repeat that the reply is optional therefore if you should continue to answer with arguments that do not confront the matter, I pray yourselves of NOT TO ANSWER. Thanks and appearance... the 24 hours! Ivan Fischuk (Rate this reply)
Posted On: 13 Aug 2008 06:57 PM Hi,
OK,sorry for my previous reply. I found that your nameservers weren't pointed to our default nameservers. So I reset your DNS zone. Sorry for inconveniences.
Domain Control Panel: http://www.uk2.net/domains.shtml
Knowledgebase & Frequently Asked Questions: http://support.uk2.net/index.php?_m=knowledgebase&_a=view Tuxs a Posted On: 14 Aug 2008 05:19 AM So it goes already better and in wait that it spend these long hours it allow me some reflections. The trust is the base of a good relation between who sells and who gains! Without it is not yourselves not not any good relation or rather any relation! I hope but it know the difficulty and the problems that have myself given and that I continue to have from this episode. For this cause should know PLAINLY the motive that until now still do not know! You said me: "I found that your nameservers weren't pointed to our default nameservers." WHY? I did not do no alteration to the DNS and I do not believe that alone they changed their direction. It does I say to my customers? The DNS are gone crazy, have changed alone, became autonomous? According to you, will believe us? I have a lot doubtful!!! Returning instead to the relation of trust with the customer I took all the responsibility with my customers guaranteeing that this will not happen more! And it is what I should guarantee! And for to make it myself what it happened! It believe to be been very clear and appearance clarity also aside yours (if want obviously to continue the relation on serious and solid base). Thanks Alexander Morozov (Rate this reply)
Posted On: 14 Aug 2008 06:55 AM Hi
We are having technical issues with our reseller servers - see http://status.uk2.net/?p=60 This problem is being investigated at present. Please stand by. Once it's fixed - we shall update STATUS page. Regards,
Domain Control Panel: http://www.uk2.net/domains.shtml
Knowledgebase & Frequently Asked Questions: http://support.uk2.net/index.php?_m=knowledgebase&_a=view Tuxs a Posted On: 14 Aug 2008 09:25 AM Please, ensured me that they will not be lost the data! There are work years and I did not do the backup! Really I am worried! Tuxsa Posted On: 14 Aug 2008 04:32 PM To about 30 hours from the broken one it is not known still nothing. Why done not inform your users of the developments updating http://status.uk2.net/?p=60? I had also asked to know if exists the risk of loss of the data without no reply. Answer me, please. Andrew Ryabui (Rate this reply)
Posted On: 14 Aug 2008 05:56 PM Hi,
Please accept our apologies for the inconveniences. Our techs are working on the resolving of this server issue, it should be fixed soon.
Domain Control Panel: http://www.uk2.net/domains.shtml
Knowledgebase & Frequently Asked Questions: http://support.uk2.net/index.php?_m=knowledgebase&_a=view Tuxs a Posted On: 15 Aug 2008 05:35 AM It is spent more 40 hours possible that the engineers not resolve the broken one? Really a big mess! Now I hope alone 2 things: 1. The work to put right the broken continuous one also in the days of party! 2. You have not intention of to beat some record. In period of Olympic Games... Alexander Morozov (Rate this reply)
Posted On: 15 Aug 2008 06:21 AM Hard Disk Drive of your previous server was damaged - that's why your website data were lost. At present moment our hardware specialists are trying to bring all data back. As you understand it's not "one moment" process and it does may take some time. I understand your frustrating but in current situation we can do nothing to speed this up. If you don't want to wait for data restoring, you can re-upload your files from the scratch from your local PC. Regards,--- Alexander M. Technical Support UK-2 Ltd
Domain Control Panel: http://www.uk2.net/domains.shtml
Knowledgebase & Frequently Asked Questions: http://support.uk2.net/index.php?_m=knowledgebase&_a=view Tuxs a Posted On: 15 Aug 2008 06:36 AM I hope it is a joke! The problem is not that of to recover the data: CERTAINTY THAT SHOULD BE RECOVERED. The problem is to have, with much correctness aside yours a CORRECT prediction of the times. And then: "one moment" are 2 days not "one moment". Damn it! You are ruining me! If it expect that for today done not recover the data YOU IT TO ME IMMEDIATELY! I begin to remake the ecommerce & portals varieties and to seek at least of to recover some customer! BUT IMMEDIATELY. At least this! Tuxsa Posted On: 15 Aug 2008 06:39 AM and finally: you know "redundant"! Tuxsa Posted On: 15 Aug 2008 08:58 AM Please, I would like a reply! The given always can be recovered and the technicians know well how much time is necessary. If I do not know this time I cannot do nothing and risk of to lose other time and to put other damage to the present damage. Tuxsa Posted On: 15 Aug 2008 10:23 AM I do not understand! You unload your problems on the users! I have asked an IMMEDIATE reply to save at least what can be saved. If the time expected is acceptable then appearance and I recover some now! If the time expected is too much does not remain me that to work IMMEDIATELY to rebuild the sites of my customers and every minute is precious (in one there are 1100 products with photograph, damnation). The fact of not to answer is not the right road and increases the anger. Give me at least the possibility of to decide what to do! I should know what it expect: 24, 48, 72 hours, a month, ...never! Tuxsa Posted On: 15 Aug 2008 01:01 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:01 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:01 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:02 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:03 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:04 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:05 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:05 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:05 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:06 PM Please, I would like a reply! Tuxsa Posted On: 15 Aug 2008 01:14 PM Please, replay to VVH-409085 Tuxsa Posted On: 15 Aug 2008 01:15 PM Please, replay to VVH-409085 Tuxsa Posted On: 15 Aug 2008 01:15 PM Please, replay to VVH-409085 Tuxsa Posted On: 15 Aug 2008 01:15 PM Please, replay to VVH-409085 Tuxsa Posted On: 15 Aug 2008 01:16 PM Please, replay to VVH-409085 Tuxsa Posted On: 15 Aug 2008 01:38 PM For timely knowledge I communicate yourselves how much follows (in English and in Italian). Not all of the problems can be avoided and therefore can happen but in this case is yourselves a sum of things that should be denounced: 1. The shoddy technology worn from UK2.net; 2. The scarcity of professionalism. Whoever service provider uses RAID hard drives, this means that all data is copied to two hard drives instead of just one. If one drive fails the other takes over immediately; 3. The use of the lie like practice costing towards the users 4 The scarcity of responsibility. They lose not the data of the users and claim to offer a service "reseller". Absolutely to the proposal of collaboration to resolve the problem TOGETHER not to give more some reply and to leave the user all of the weight of to resolve the problems created from your approximation.
Now the problem is to recover IMMEDIATELY the data in your possession. Give me the possibility of to copy me the data accommodated on the service reseller and "bye bye".
I warn yourselves that without a your reply, MONDAY I will activate all the legal practices for the compensation for damages caused beyond those that you will cause me in future. In the same time this ugly episode will be communicated to how many more possible users in UK, blog, forums, etc and to eventual associations of service provider and suppliers of hosting and services.
All this can be avoided from a your reply and from the I recover some data. It pray to give yourselves myself a reply otherwise further aprirņ ticket until I will not have answered. Thanks Paul De'Ath (Rate this reply)
Posted On: 15 Aug 2008 02:47 PM Hi,
We do run a raid system in all of our shared hosting servers. Unfortunately the raid controller didn't alert us to a failed raid setup and the 2nd disk in the array has now since failed. We are working on recovering the data from the array and we're trying to get your site(s) back online asap.
We will keep you updated over the weekend on this as we have engineers working on the problem until it is solved.
I shall leave this ticket open so that we can keep you updated.
Regards, UK2 Support Tuxsa Posted On: 16 Aug 2008 07:49 AM Goodmorning. For now the alone novelty that I found is that is no longer possible the WHM to enter and on the dominions not there is more the message of Apache. The technicians are at the work? I YES for receive all the abuses of my customers. Me fairies to know if there are novelty? Thanks Tuxsa Posted On: 16 Aug 2008 10:03 AM Monday open the businesses that have, beyond their sites, also the mail blocked now from a lot of days. It pray to answer yourselves with truth and responsibility: while recovered the data lost (but how many days want us?) I can activate a page index.html of excuses for every dominion and to activate the mail? This can create problems to the technicians that are working on the server? Obviously just recovered the data the pages index.html can be removed directly also from you! I wait a reply. Tuxsa Posted On: 16 Aug 2008 01:00 PM Mister, been actual exaggerating! Done not collaborate not even! I did a question and I await (and I want) a reply! There is not more time and Monday I will be in the most entire shit! Then thing I do profitable the sites with a page of courtesy and the mail or NOT?
How helpful would this review be to a person making a buying decision? Rating guidelines
Advantages: easily misled by the nice site & features to believe they may actually provide a good service Disadvantages: no support whatsoever, no money back, does not work!
Matthew.Oriordan 13.11.2009 ·
Read review
Ciao members have rated this review on average: very helpful
Review of uk2.net
Aug 20th, 2008
(Aug 16th, 2008)
very helpful by (100%):
