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Disappointing Service from Viking-Direct

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2 Jan 8th, 2007 

7 Ciao members have rated this review on average: somewhat helpful

Advantages:
Next Day Delivery

Disadvantages:
Errors in filling orders  -  Unwanted Protection Plus Charge .

Recommendable No:

Detailed rating:

Range of services/products

Prices

Purchase tracking function

Speed of transactions

Speed of delivery

Bramble1949

Bramble1949

About me:

Member since:08.01.2007

Reviews:1

Our company stopped dealing with Viking some time ago because of Vikings inability to supply the goods ordered.

We were persuaded to give them 'another chance' and having spent the last hour trying to explain the errors in the latest delivery to an unhelpful person in Viking customer service I have given up with this company.

We ordered three items (value £80) and one of these was wrong. Viking said it was an error in their catalogue to blame, then the supplier's packaging then a 'picking mistake'.

We queried the added charge for 'Protection Plus' (12 months warranty) and its relevance to consumables. We were told we should read the small print in their catalogue but they admitted that it should not apply to our type of order. We would still have to contact them to opt out if we did not wish to pay this charge.

We queried the fact that we had been invoiced for these goods as we gave the order and our Company Debit Card details to their sales person. No explanation of why this happened was given. 

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Comments about this review »

thereddragon 09.01.2007 19:17

Sorry, but as mentioned below, this is meant to be a review of a company's website, not an individual complaint. Who ARE Viking Direct? What do they sell? Have a look at reviews that have been rated 'Very Helpful', and you'll get an idea of what's required. : )

willi287 08.01.2007 17:58

Man thats some bad luck but surely there must have been something positive you could have told us about

rocksthatkill 08.01.2007 17:45

This is a complaint, not a review about a company...sorry



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