waitrose.com

Community images

  • waitrose.com

Reviews - waitrose.com

Food, Drinks & Groceries

> Show product information

Ability to customise
Customer service sup...
Layout & Design
Navigation
Prices

User reviews

Filter by
Review type
  • standard reviews (9)
Product rating
  • (4)
  • (1)
  • (1)
  • (3)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Excellent

Convenience and high quality

Two-hour delivery slots

I have been a regular customer of Waitrose for several years now, as there has always been a branch near my place of work or my home, and the quality and range of their food is difficult to improve upon. Some people find them expensive, but they have a good selection of special offers each month...

> Read review

Did you find this review helpful? Yes 0

Excellent

Great ISP, Unlimited E-Mails and they donate profi...

Don't have a Waitrose in my area so online shoppin...

While I was in Bath I did some shopping at the Waitrose branch in The Podium centre. They had a good range of excellent food, but I picked up their internet connection CD. My first problem is that I couldnt install the connection fronm the CD, but I think that was more of a problem with my CD...

> Read review

Did you find this review helpful? Yes 0

Super

“Free Technical Support”

published 01/04/2001

Free Technical support and no connection problems

None

Waitrose was my first ISP. I chose it when I was first going on line. The main reason being I did not know very much about the internet and was worried that I would make a complete hash of it and then need to use a technical support line (being a free tech support was the main factor that I chose...

> Read review

Did you find this review helpful? Yes 0

Not for me

None. Geniunely. Unless you consider frustration...

Awful customer service, bad delivery, incompetence...

I'm generally a big fan of online grocery shopping and have used Ocado for years. It's always been easy to pick my shopping, checkout and then the delivery has been flawless - they arrive on time with everything that I've ordered or with well considered, and optional, replacement items. Given...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Excellent

A brilliant on-line food store that delivers in re...

You may spend too much; not yet available everywhe...

I have been a customer of the on-line grocery service of Waitrose since it started from the Petersfield store about about a year ago. As I have an invalid mother to care for, as well as small children, I am virtually house-bound and on-line grocery shopping was heaven sent. I tried both Tesco and...

> Read review

Did you find this review helpful? Yes 0

Excellent

“WaitroseDelivers”

published 09/09/2002

Site straightforward, pictures of products

none significant

I have now tried Tesco, Sainsburys & Waitrose and can safely say I find Waitrose much better than the others. The site is simple and efficient, the speed is acceptable and they have some nice touches such as the indexing on each page (eg) A-F,G-M,etc.)so you can choose the right page from search...

> Read review

Did you find this review helpful? Yes 0

Good

“Hmm, OK I guess”

published 17/04/2003

Well, it came

minimum spend quite high

I ordered online from Waitrose primarily because there weren't any Waitroses that nearby- but it allowed me to order some food. So the new and interesting foods were most looked forward to! And to be fair- they arrived on time and they came in time and in nice carrier bags that we could re-use...

> Read review

Did you find this review helpful? Yes 0

Not for me

“Waitrose customer Services”

published 12/09/2011

None

2 hour time slots. Useless head office staff, exp...

For years I have shopped wih Ocado and found their service to be superior to other online grocery services. I thought I would try Waitrose as the delivery was free and they may have products that Ocado did not have. Strangely they did not offer as many Waitrose products as I thought they would...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Not for me

“terrible service”

published 16/08/2011

can't think of any but some of their products are ...

poor service and shopper dont subsitute items that...

I have used waitrose.com 3 times and never again as the service is terrible they never bring you the full order one time i ordered a newspaper that they claimed was not in stock when i phoned the store they had lots! another time I ordered mince and was claimed none in store , also u can not...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0