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Reviews - waitrose.com

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Excellent

ProConvenience and high quality

ConsTwo-hour delivery slots

I have been a regular customer of Waitrose for several years now, as there has always been a branch near my place of work or my home, and the quality and range of their food is difficult to improve upon. Some people find them expensive, but they have a good selection of special offers each month...

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Excellent

ProGreat ISP, Unlimited E-Mails and they donate profi...

ConsDon't have a Waitrose in my area so online shoppin...

While I was in Bath I did some shopping at the Waitrose branch in The Podium centre. They had a good range of excellent food, but I picked up their internet connection CD. My first problem is that I couldnt install the connection fronm the CD, but I think that was more of a problem with my CD...

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Super

“Free Technical Support”

published 01/04/2001

ProFree Technical support and no connection problems

ConsNone

Waitrose was my first ISP. I chose it when I was first going on line. The main reason being I did not know very much about the internet and was worried that I would make a complete hash of it and then need to use a technical support line (being a free tech support was the main factor that I chose...

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Not for me

ProNone. Geniunely. Unless you consider frustration...

ConsAwful customer service, bad delivery, incompetence...

I'm generally a big fan of online grocery shopping and have used Ocado for years. It's always been easy to pick my shopping, checkout and then the delivery has been flawless - they arrive on time with everything that I've ordered or with well considered, and optional, replacement items. Given...

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Excellent

ProA brilliant on-line food store that delivers in re...

ConsYou may spend too much; not yet available everywhe...

I have been a customer of the on-line grocery service of Waitrose since it started from the Petersfield store about about a year ago. As I have an invalid mother to care for, as well as small children, I am virtually house-bound and on-line grocery shopping was heaven sent. I tried both Tesco and...

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Excellent

“WaitroseDelivers”

published 09/09/2002

ProSite straightforward, pictures of products

Consnone significant

I have now tried Tesco, Sainsburys & Waitrose and can safely say I find Waitrose much better than the others. The site is simple and efficient, the speed is acceptable and they have some nice touches such as the indexing on each page (eg) A-F,G-M,etc.)so you can choose the right page from search...

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Good

“Hmm, OK I guess”

published 17/04/2003

ProWell, it came

Consminimum spend quite high

I ordered online from Waitrose primarily because there weren't any Waitroses that nearby- but it allowed me to order some food. So the new and interesting foods were most looked forward to! And to be fair- they arrived on time and they came in time and in nice carrier bags that we could re-use...

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Not for me

“Waitrose customer Services”

published 12/09/2011

ProNone

Cons2 hour time slots. Useless head office staff, exp...

For years I have shopped wih Ocado and found their service to be superior to other online grocery services. I thought I would try Waitrose as the delivery was free and they may have products that Ocado did not have. Strangely they did not offer as many Waitrose products as I thought they would...

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Not for me

“terrible service”

published 16/08/2011

Procan't think of any but some of their products are ...

Conspoor service and shopper dont subsitute items that...

I have used waitrose.com 3 times and never again as the service is terrible they never bring you the full order one time i ordered a newspaper that they claimed was not in stock when i phoned the store they had lots! another time I ordered mince and was claimed none in store , also u can not...

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Super

“Waitrose”

published 20/04/2015

Prothe items were all food items and they were fresh ...

Consno disadvantages

I got an online delivery today and it was delivered promptly at 12 o clock the food was fresh I got everthng I ordered The price of all the items were reasonable and competetive value for money the food was delivered to me in the carrier bags for which I paid a small remuneration all the items...

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