Advantages Professional customer service
Disadvantages inconsistent claims handling
The following is my opinion and/or personal experience of Warranty Direct.I purchased the 'extensive' extra care warranty from WD approx 6 months ago, at a cost of around £300 pa. (with wear & tear from inception) The vehicle has been subject to a major service at Main Dealer the day before inception.
SALES & ADMINISTRATION:
Sales and adminstration at the point of sale were both first class - no complaints.
In addition to the flywheel, the garage noted two other problems - a leaking ladder frame (excluded from cover) and a leaking steering rack (insured component). The car was with the garage for a week before WD's instructed assesors report became available.FLYWHEEL - Claim authorised 100% perfect in this aspect of the claim.
LADDER FRAME - ( This is a leak not requiring removal of the engine, just the rocker box and is therefore excluded from the policy) - Claim refused, this was anticipated and a clear exclusion so completely fair.STEERING RACK - Mechanic describes as heavy leak (supported by need to top up fluids regularly) WD inspection describes as 'misting' - i.e. slight leak, as such this is not considered a failed component by them (despite no definition being listed in the T&Cs) - Claim refused until such time as the part fails completeley.
In my opion the handling of items 1 & 2 was fair, the steering rack however, I felt completely unreasonable - this item is not designed to leak or mist, it is therefore a failed part. I am currently pursuing their inhouse 8 week complaint procedure.
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