warrantydirect.co.uk > Reviews (168)

The following is my opinion and/or personal experience of Warranty Direct.

I purchased the 'extensive' extra care warranty from WD approx 6 months ago, at a cost of around £300 pa. (with wear & tear from inception) The vehicle has been subject to a major service at Main Dealer the day before inception.

SALES & ADMINISTRATION:
Sales and adminstration at the point of sale were both first class - no complaints.

CLAIMS HANDLING:
Recently I noted a problem with the flywheel and contacted WD for guidance, first problem was an outdated list of network approved garages; of the three provided in my area - one was a body repair shop, one was closed down and the other didnt provide loan cars. Luckily I had paid the extra premium and was able to take the car to a garage of my choice. My local main again was able to accept the vehicle and provide a loan car, however, this did mean that I would have to pay the hefty bill upfront and then recover from WD.

In addition to the flywheel, the garage noted two other problems - a leaking ladder frame (excluded from cover) and a leaking steering rack (insured component). The car was with the garage for a week before WD's instructed assesors report became available.

FLYWHEEL - Claim authorised 100% perfect in this aspect of the claim.

LADDER FRAME - ( This is a leak not requiring removal of the engine, just the rocker box and is therefore excluded from the policy) - Claim refused, this was anticipated and a clear exclusion so completely fair.

STEERING RACK - Mechanic describes as heavy leak (supported by need to top up fluids regularly) WD inspection describes as 'misting' - i.e. slight leak, as such this is not considered a failed component by them (despite no definition being listed in the T&Cs) - Claim refused until such time as the part fails completeley.

In my opion the handling of items 1 & 2 was fair, the steering rack however, I felt completely unreasonable - this item is not designed to leak or mist, it is therefore a failed part. I am currently pursuing their inhouse 8 week complaint procedure.