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NEWPORTPAVONIA

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Member since:21.03.2010

Reviews:1

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WARRANYYDIRECT-EXCELLENT SERVICE

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21.03.2010

Advantages:
GREAT CALL CENTRE STAFF

Disadvantages:
NEED TO GET YOUR FACTS RIGHT WHEN CLAIMING .

Recommendable Yes:

3 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (67%):
  1. TheHairyGodmother
  2. Soho_Black
not helpful by (33%):
  1. dynamicnurse

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The overall rating of a review is different from a simple average of all individual ratings.

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I have renewed by Warranty cover with WD for the third year running.I have a very positive view of this Company -generated mainly by the call centre agent-Tim Sutcliffe and the claims process.When I was researching extended warranty for my Volvo XC90 I had dozens of options and painstakingly checked the pros and cons of each one-eventually narrowing it down to three providers.I exchanged a number of e mails with Tim during this process butI very nearly signed up with another provider as I had some doubts about WD [lack of understanding on my part] .Then I had a call from Tim Sutcliffe.As a result of the conversation he had sorted out the queries I had,negotiated a lower premium and I signed up. I was impressed by his friendly and professional mannner.I made a point of calling his boss Mark Pulen and writing to him to say he had a "star" performer! I have had 2 claims in the first 2 years and these were handled well by the Claims team and although they are efficient I noted they were less friendly on a personal basis.Maybe this is understandable as they are "paying up" and have to be sure the claim is genuine-although all the "checks and balances" are there....Claim form,invoices etc,and the Policy document which cleary shows whyatr is and isn't claimable.In summary I recommend Warranty Direct.

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Comments about this review »

dynamicnurse 21.03.2010 15:45

I am really none the wiser about this website, after reading it. What about ease of navigation; what features it has on it; how it compares to other such sites?

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Review Ratings »

This review of warrantydirect.co.uk has been rated:

"somewhat helpful" by (67%):

  1. TheHairyGodmother
  2. Soho_Black

"not helpful" by (33%):

  1. dynamicnurse

The overall rating of a review is different from a simple average of all individual ratings.



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