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I experienced a problem with my car recently, the head gasket failed which resulted in the engine head being removed. Warrenty Direct could not have been more helpful in getting the vehicle back on the road quickly. They were outstanding throughout the whole process from the first telephone call to the payment of the claim. They worked with the garage I use to service my car in order to fix the problem. Warranty Direct's policy document and claims process were very easy to understand. When I needed to understand what was happending and to check further details relating to my claim I was able to get through to the assigned claims handerler quickly. I really liked the fact that Warranty Direct assign a claims handerler at outset, so many other companies put you through a call centre. I cannot praise their team highly enough.