Books, Movies & Music
33 reviews from the community
Review of "waterstones.co.uk"
Well, with my order, I ordered a book costing £1.49, but delivery costs £2.50 + 50p per book, Totaling £4.49 for one book. (There is another option of having it delivered to your local Waterstones branch for free, but that just depletes the point of online shopping does it not?).Looking at this price alone, and having placed my order accidently I emailed enquires to ask them to cancel it explaining what I thought I was going to see, but didn't. Looking through the help section, which itself is not very detailed or helpful to an extent (so it could really do with a lot more work,) I found an email address for cancellations. I emailed them also, asking them to cancel my order.
I received an email immediately saying that they will respond within 48 hours. Ok, I shall wait. Today; First email, "your order has been cancelled as requested, and I can confirm your credit card will not be billed", sigh of relief...Later today, "Order status of your order xxxxxx: your order is ready to be despatched within 24hours."...hmm...this doesn't seem right. Checking the online order status that they have on their website showed me that my order was still being processed. Therefore, it means that it has not yet been cancelled then, doesn't it? I immediately emailed them again, stating that THEY said that my order was cancelled.
A big thumbs down for their customer service, and I just hope they don't send me that book tomorrow/or the next working day, since I am going to buy the book instead at my local Waterstones branch saving on delivery costs!!Waterstones online need to improve their website a LOT, however their prices are quite good, and the range of books excellent. The personal library is similar to amazon's wish list, where you can add books for later.
Overall though I don't recommend using this site, unless it is cheaper than others. Go to a local branch instead, although this may not help that well.Delivery charges are comparable to amazon, and cheaper by a few pence infact.
Product Information : waterstones.co.uk
Manufacturer's product descriptionBooks, Movies & Music
Type: Books, Movies & Music
Domain Extension: .co.uk
Listed on Ciao since: 14/06/2000