Advantages Good prices, convenience, reliable delivery
Disadvantages Sometimes difficult to phone customer services.
First started buying from Watford about four years ago. Just a few bits and pieces to begin with such as blank CDs etc. The prices are usually a substantial saving on anything comparable at PC World, and delivery is normally within one or two days. They use a well known delivery company and the products are well packaged and protected.It's not always convenient to order products on-line if you've got a job and you're not in to accept delivery so I'll often make last minute purchases at PC World and then torture myself later looking up the corresponding price on the Watford web-site. My recommendation here, and something (I'm trying to do myself, is to start planning purchases better. Everything I've bought at the shops I knew about in advance but left it too late. By anticipating requirements a bit better the two day wait for a product doesn't matter.
Products I've purchased have included sound cards, a CD burner, an Aries desktop PC, blank CDs, a hard drive etc etc. The PC was less than £300 as it came unformatted with no software and I had problems getting it to work. Watford picked the machine up along with my Windows CD and set it up for me even though this wasn't included in the price.One purchase I made involved two deliveries which inevitably arrived before I got home. When I collected the items from the parcel depot they mislaid one package and as a result I was unaware Watford had sent the product. You can imagine the ensuing confusion as I tried to explain to Watford they'd missed items from my delivery and they assured me the products had indeed been despatched. This could have dragged on a bit but they tracked the order and sorted everything out within 24 hours by retrieving the items and sending out a parrallel delivery.
By the way delivery charges are quite reasonable:
Less than £50 = £1.95
More than £50 but less than £100 = £2.95
More than £100 but less than £500 = £3.95
More than £500 = £4.95
The same item on Watford is £76.90 and carriage is £2.95 taking it up to £79.85. A two day wait for delivery, but no traffic jams. The Packard Bell is the unknown here, but I believe I would have got sensible advice from Watford if I'd gone for this option and it had gone wrong. I'd have been more likely to buy the Logitech anyway as at £80 I wouldn't be close hitting the magic £100 decision threshold.There is a standard easy to useshopping cart interface on the site, after you select your product and review information in a pop-up window you simply click 'buy now'. All your delivery arrangements are automatically completed by virtue of your log-in and even your card details if you've registered one previously.
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