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Introduction It's just what you think it is… the high street store W.H.Smith available online. Just like your local branch, the online store has the following to offer: books, CDs, DVDs, videos, computer games, accessories, magazines, stationery, hardware, gifts and vouchers. Plus you can ... Read review

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1-5 of 7 reviews Show all reviews Show most helpful reviews first Newest first


Community Level 5e.j.kingham


Great in theory, bad in practise.

AdvantagesBranch or home delivery, clubcard points and a much wider range than on the high street.

DisadvantagesConfusing subsidiary companies, poor site design and mistakes.

"...have not returned anything to WHSmith.co.uk but their policy states that the item, potage costs and reasonable return postage costs will be refunded in full. My Personal Experience While I can not fault the process of ordering online, the site or payment process I have had one long winded, bad experience covering a series of errors on WHSmith's behalf. The bitter taste this has left has put me off future online ordering with them. I was trying ..." Read review

Ciao members have rated this review on average: very helpful

High street shopping online

Advantagesbetter selection of products than in store

Disadvantagesprices can be higher than other online retailers

"I first came across this site about a year ago when I was looking for a good deal on the Back To The Future Trilogy and they had the best price at the time so I placed my order, got it delivered to my local branch as this saves the postage charge and picked it up all within the space of a week and in perfect condition. Postage otherwise would have added around £2 to the order although that has changed slightly with a flat rate of £1.29 for DVD's, ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1flybrother...


Good store.



"I usually buy my stationary products from WHSmith, and really like the fact that their prices are competitive, whether it be their own branded pens, pencils or premium branded fountain pens and hardback books. They have a fantastic facility for ordering books even if they do not have a particular book in store at that moment in time. They can order the specified book by searching for it on their system using the name of the book, or by an ISBN number, ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1ReLicious


2 weeks and still waiting!

AdvantagesThey are very prompt at taking payment

DisadvantagesOrder didn't arrive, customer services are unhelpful

"I ordered Maeve Binchy Nights of Rain and Stars on 16th December, knowing I was cutting it fine because of the weather, but as it was a gift than none of the book stores in my area stocked I had no choice but to order it online. As long as I had it by 28th December this would be fine as we were meeting up with my mother-in-law and I could give it to her then. Being Christmas I haven't got time to keep chasing orders, so when I checked the order ..." Read review

Ciao members have rated this review on average: helpful

Community Level 0Jefferson001

Quick review of whsmith.co.uk

"I had a terrible time yesterday (12/03/08) in WH Smith. It was so bad that I won't be spending any more money with them. The problem was down to an expired gift card. They only last 2 years. They have the money: I got nothing in return.

Ciao members have rated this review on average: somewhat helpful

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Product Information for "whsmith.co.uk" »

Product details

Type Books, Movies & Music
Domain Extension .co.uk


Listed on Ciao since 07/08/2005

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