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Satisfactory

Branch or home delivery, clubcard points and a muc...

Confusing subsidiary companies, poor site design a...

Introduction It's just what you think it is… the high street store W.H.Smith available online. Just like your local branch, the online store has the following to offer: books, CDs, DVDs, videos, computer games, accessories, magazines, stationery, hardware, gifts and vouchers. Plus you can use...

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Super

“High street shopping online”

published 09/09/2005

better selection of products than in store

prices can be higher than other online retailers

I first came across this site about a year ago when I was looking for a good deal on the Back To The Future Trilogy and they had the best price at the time so I placed my order, got it delivered to my local branch as this saves the postage charge and picked it up all within the space of a week...

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Not for me

“2 weeks and still waiting!”

published 30/12/2010

They are very prompt at taking payment

Order didn't arrive, customer services are unhelpf...

I ordered Maeve Binchy Nights of Rain and Stars on 16th December, knowing I was cutting it fine because of the weather, but as it was a gift than none of the book stores in my area stocked I had no choice but to order it online. As long as I had it by 28th December this would be fine as we were...

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Super

“Good store.”

published 06/10/2009

:)

:(

I usually buy my stationary products from WHSmith, and really like the fact that their prices are competitive, whether it be their own branded pens, pencils or premium branded fountain pens and hardback books. They have a fantastic facility for ordering books even if they do not have a particular...

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Not for me

published 15/03/2008

I had a terrible time yesterday (12/03/08) in WH Smith. It was so bad that I won't be spending any more money with them. The problem was down to an expired gift card. They only last 2 years. They have the money: I got nothing in return.

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Not for me

“Mrs J Shaw”

published 16/12/2008

Nice Website, but unable to deliver

Old fashioned system where you cannot track your o...

I ordered a Birthday present DVD Box set from W H Smith on 25th November, which has still not been delivered to the shop by the 16th December. Nobody seems to be able to help me from customer services who just keep saying that there has been trouble with their supplier and my goods were now being...

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Satisfactory

The HPC500W 4GB Flash Drive has a handy retractabl...

The HPC500W 4GB Flash Drive feels a little flimsy.

I ordered and paid for a HP C500W 4GB Flash Drive online but was provided misinformation by customer services regarding collection in store. I went to collect the following day as advised, with all the relevant paperwork. I was not permitted to collect my order with the shop assistant stating...

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