whsmith.co.uk

Advantages: Branch or home delivery, clubcard points and a much wider range than on the high street.
Disadvantages: Confusing subsidiary companies, poor site design and mistakes.

...have not returned anything to WHSmith.co.uk but their policy states that the item, potage costs and reasonable return postage costs will be refunded in full. My Personal Experience While I can not fault the process of ordering online, the site or payment process I have had one long winded, bad experience covering a series of errors on WHSmith's behalf. The bitter taste this has left has put me off future online ordering with them. I was trying ...
...magazine and tried a number of branches of WHSmith. In the fourth I was advised by the assistant that it would certainly be available online. Sure enough I could order the gift box and decided to have it delivered to my local branch for collection. The main reason for doing this was to avoid the surprise of the birthday gift being revealed too early if it came through the letter box when I wasn't about. As it was a gift, the online ordering process ... Read review

Advantages: better selection of products than in store
Disadvantages: prices can be higher than other online retailers

I first came across this site about a year ago when I was looking for a good deal on the Back To The Future Trilogy and they had the best price at the time so I placed my order, got it delivered to my local branch as this saves the postage charge and picked it up all within the space of a week and in perfect condition. Postage otherwise would have added around £2 to the order although that has changed slightly with a flat rate of £1.29 for DVD's, ...
...35p each so you do pay extra if you are ordering a few items. Not sure if this is a good idea but I suppose it depends how many products you are ordering. Books, Stationery and Magazines and Gifts sections have varying amounts and you should check this under the help section before you order. This site is pretty impressive with a comprehensive help section and a useful site map where you can easily get to anything you could possibly be looking for ... Read review

I had a terrible time yesterday (12/03/08) in WH Smith. It was so bad that I won't be spending any more money with them. The problem was down to an expired gift card. They only last 2 years. They have the money: I got nothing in return.