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51 Reviews

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Oredered a book for some friends for Christmas in plenty of time for it to arive, the other sites all had the book in stock but WHSmiths was cheaper so as they said it was in stock we went with... more

User Reviews

for whsmithonline.co.uk

Rating Summary based on 51 reviews

  • 5 Stars
    9
  • 4 Stars
    20
  • 3 Stars
    8
  • 2 Stars
    6
  • 1 Star
    8
  • 44 of 44 Ciao users found the following review helpful
    Picture of Ulysses

    Ulysses

    User doesn't recommend the product

    Advantages Advantages discounts, goods delivered to your door, online order tracking

    Disadvantages Disadvantages Dispatch time is misleading when placing an order, bad customer service

    Whsmith wasted my time! Firstly, I chose to try out Whsmith online because they have excellent discounts (up to 50% on some books), their website looked good, and they’re a reputable high street chain. They sell various products on their site including: >Books >Magazines >Stationary >DVD >Videos >Music >Games It is very easy to log on if you want to purchase something – just supply all the usually bits of information and you're away and ready to place your order. Under the ‘my account and orders’ section you will be able to track your orders which is convenient. When ... more
  • 40 of 40 Ciao users found the following review helpful
    Picture of loulou6

    loulou6

    User recommends the product

    Advantages Advantages they have a plenty amount of books to choose from

    Disadvantages Disadvantages postage charges, pop-up ads!

    I love shopping anywhere but on the Internet it’s even better. No need to get dressed or stress that the shops will shut in 30 minutes and you can even save vast amounts of cash. If you’re like me and don’t have much money to throw around (two credit cards to bring up) you’ll also need to spend your money wisely. WH Smith helps you get a good product for a relatively cheap price (but watch that p&p). The website is quite attractive to look at and it loads pretty quickly, although they have pop-up ads, which I abhor! It’s not too ‘busy’ to look at and ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of msteward

    msteward

    User doesn't recommend the product

    Advantages Advantages The prices seem reasonably competitive and they do have a wide range of stock.

    Disadvantages Disadvantages Late or even no delivery, poor online ordering information.

    I've been using the internet for about 8 years now and I'm a heavy user (by which I don't mean I weigh a lot, but I am probably online for around 8 hours per day). However, I have only been a regular online shopper for the past 2 years or so. During this time, I have had no complaints at all and I have used a lot of different companies - amazon, bol, cd101, jungle, evesham, dabs and even Sainsburys and Tescos. Perhaps these companies are to blame for my current state of shock with WHSmith online. Maybe it's not actually Smith's fault that I expect next day delivery unless the item is not in ... more
  • 27 of 27 Ciao users found the following review helpful
    Picture of jess0910

    jess0910

    User recommends the product

    Advantages Advantages Cheaper than Amazon, very people friendly

    Disadvantages Disadvantages Site needs improvement and expansion

    I’ve had mostly very good experiences with WHSmith.co.uk, though I believe there are some areas on which they could improve. I’ve shopped with them for about six months now and would rate my happiness with their service, overall, at about 90%. First off, I generally find that WHSmith is cheaper than Amazon. Their p&p costs slightly less and their products are normally (though not always) reduced further. When I am shopping for books/CDs/videos etc on the Internet, I normally have two windows open – one with Amazon and one with WHSmith, so I can compare prices. WHSmith usually ... more
  • 16 of 16 Ciao users found the following review helpful
    Picture of Blobbo

    Blobbo

    User recommends the product

    Advantages Advantages Fast Delivery, Excellent Customer Services

    Disadvantages Disadvantages Delivery Charges! Poor Site Navigation

    The first time I used WH Smith online was way back in December 1999. I ordered a Madness CD, amongst other things. WH Smith sent them out one at a time, which was great. The only problem was that I received a 'Michael Palin's Ernest Hemingway Adventure' video in place of my Madness CD. How did they manage this? Was somebody playing a joke? I'll never know. I did contact customer services who promptly sent out my Madness CD and allowed me to 'keep' the video - it sits unwatched on my shelf to this day. I didn't use WH Smith online for another nine months or so; it takes a while to recover from ... more

Product information

for whsmithonline.co.uk

Product Details

Type Books, Movies & Music
Domain Extension .co.uk

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