whsmithonline.co.uk

Recommend (34) ·

(17) ·

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51 Reviews

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Oredered a book for some friends for Christmas in plenty of time for it to arive, the other sites all had the book in stock but WHSmiths was cheaper so as they said it was in stock we went with... more

User Reviews

for whsmithonline.co.uk

Rating Summary based on 51 reviews

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44 of 44 Ciao users found the following review helpful

Ulysses

I Wish I Had Stuck With Amazon.com 21/08/2001

User doesn't recommend the product

Advantages discounts, goods delivered to your door, online order tracking
Disadvantages Dispatch time is misleading when placing an order, bad customer service

Whsmith wasted my time! Firstly, I chose to try out Whsmith online because they have excellent discounts (up to 50% on some books), their website looked good, and they’re a reputable high street chain. They sell various products on their site including: >Books >Magazines >Stationary >DVD >Videos >Music >Games It is very easy to log on if you want to purchase something – just supply all the usually bits of information and you're away and ready to place your order. Under the ‘my account and orders’ section you will be able to track your orders which is convenient. When ... more
40 of 40 Ciao users found the following review helpful

loulou6

Could do better -C plus- 04/06/2001

User recommends the product

Advantages they have a plenty amount of books to choose from
Disadvantages postage charges, pop-up ads!

I love shopping anywhere but on the Internet it’s even better. No need to get dressed or stress that the shops will shut in 30 minutes and you can even save vast amounts of cash. If you’re like me and don’t have much money to throw around (two credit cards to bring up) you’ll also need to spend your money wisely. WH Smith helps you get a good product for a relatively cheap price (but watch that p&p). The website is quite attractive to look at and it loads pretty quickly, although they have pop-up ads, which I abhor! It’s not too ‘busy’ to look at and ... more
23 of 23 Ciao users found the following review helpful

msteward

Worst online company ever 19/12/2001

User doesn't recommend the product

Advantages The prices seem reasonably competitive and they do have a wide range of stock.
Disadvantages Late or even no delivery, poor online ordering information.

I've been using the internet for about 8 years now and I'm a heavy user (by which I don't mean I weigh a lot, but I am probably online for around 8 hours per day). However, I have only been a regular online shopper for the past 2 years or so. During this time, I have had no complaints at all and I have used a lot of different companies - amazon, bol, cd101, jungle, evesham, dabs and even Sainsburys and Tescos. Perhaps these companies are to blame for my current state of shock with WHSmith online. Maybe it's not actually Smith's fault that I expect next day delivery unless the item is not in ... more
27 of 27 Ciao users found the following review helpful

jess0910

Cheaper than Amazon 03/09/2001

User recommends the product

Advantages Cheaper than Amazon, very people friendly
Disadvantages Site needs improvement and expansion

I’ve had mostly very good experiences with WHSmith.co.uk, though I believe there are some areas on which they could improve. I’ve shopped with them for about six months now and would rate my happiness with their service, overall, at about 90%. First off, I generally find that WHSmith is cheaper than Amazon. Their p&p costs slightly less and their products are normally (though not always) reduced further. When I am shopping for books/CDs/videos etc on the Internet, I normally have two windows open – one with Amazon and one with WHSmith, so I can compare prices. WHSmith usually ... more
16 of 16 Ciao users found the following review helpful

Blobbo

Average. Nothing more nothing less. 29/04/2001

User recommends the product

Advantages Fast Delivery, Excellent Customer Services
Disadvantages Delivery Charges! Poor Site Navigation

The first time I used WH Smith online was way back in December 1999. I ordered a Madness CD, amongst other things. WH Smith sent them out one at a time, which was great. The only problem was that I received a 'Michael Palin's Ernest Hemingway Adventure' video in place of my Madness CD. How did they manage this? Was somebody playing a joke? I'll never know. I did contact customer services who promptly sent out my Madness CD and allowed me to 'keep' the video - it sits unwatched on my shelf to this day. I didn't use WH Smith online for another nine months or so; it takes a while to recover from ... more