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Satisfactory

“Dont use WHSmithonline...”

published 28/10/2001

ProExtra Clubcard points, cheaper prices

ContraEverything else, Service, Orders, etc...

Don’t use WHSmithonline.co.uk OH MY GOD! This is probably the worst place I have shopped online in the last few months. I thought I would order some books for college with WHSmithonline as the site seemed to offer a good price on books that was much cheaper than books in Waterstone's. I...

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Satisfactory

Prodiscounts, goods delivered to your door, online or...

ContraDispatch time is misleading when placing an order,...

Whsmith wasted my time! Firstly, I chose to try out Whsmith online because they have excellent discounts (up to 50% on some books), their website looked good, and they’re a reputable high street chain. They sell various products on their site including: >Books >Magazines >Stationary >DVD...

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Super

“Cheaper than Amazon”

published 03/09/2001

ProCheaper than Amazon, very people friendly

ContraSite needs improvement and expansion

I’ve had mostly very good experiences with WHSmith.co.uk, though I believe there are some areas on which they could improve. I’ve shopped with them for about six months now and would rate my happiness with their service, overall, at about 90%. First off, I generally find that WHSmith...

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Excellent

“The BEST and the CHEAPEST”

published 12/07/2000

ProThe BEST Prices in the UK

ContraTakes 1-2 days longer to ship than Amazon

I was scouting around for the best deal recently as I was planning to buy over £100 worth of books. After comparing prices from all over, my conclusion is that WHSmith Online almost always offer the BEST prices. It might not be as famous as Amazon, but amazon.co.uk actually isn't that cheap...

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Super

“Could do better -C plus-”

published 04/06/2001

Prothey have a plenty amount of books to choose from

Contrapostage charges, pop-up ads!

I love shopping anywhere but on the Internet it’s even better. No need to get dressed or stress that the shops will shut in 30 minutes and you can even save vast amounts of cash. If you’re like me and don’t have much money to throw around (two credit cards to bring up)...

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Super

“Not a bad service”

published 10/02/2001

ProSaves you money, fast and very effective web site.

ContraDelivery of books is very slow, packaging is very ...

I have only used this service the once and I received the book today. I am slightly dissapointed with the service although I saved quite a bit of money in the process. I had to have this book for university, so as any other student, you would look for the cheapest possible option. WHSmiths online...

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Super

“I saved money!”

published 06/09/2000

ProCheap

ContraDispatch items separately

I used WHSmith's service to purchare a number of books recently. I chose WHSmiths as they happen to offer an extra 5% discount to employees of the company I work for. Many of the books had a significant discount, and I believe that I saved a little money, especially on in store prices. The books...

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Good

ProFast Delivery, Excellent Customer Services

ContraDelivery Charges! Poor Site Navigation

The first time I used WH Smith online was way back in December 1999. I ordered a Madness CD, amongst other things. WH Smith sent them out one at a time, which was great. The only problem was that I received a 'Michael Palin's Ernest Hemingway Adventure' video in place of my Madness CD. How did...

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Not for me

“Worst online company ever”

published 19/12/2001

ProThe prices seem reasonably competitive and they do...

ContraLate or even no delivery, poor online ordering inf...

I've been using the internet for about 8 years now and I'm a heavy user (by which I don't mean I weigh a lot, but I am probably online for around 8 hours per day). However, I have only been a regular online shopper for the past 2 years or so. During this time, I have had no complaints at all and...

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Excellent

“ordering books”

published 21/07/2000

Proquick, easy, reliable

Contraa tiny bit confusing on the forms

I ordered Harry Potter and The Goblet Of Fire a week before the book was released on WHSmiths online. The book arived just 3 days after being released which is pretty quick compared to Amazon.com. My friend ordered her book on Amazon.com 2 weeks before the book was released and arrived after 1...

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Super

ProWide variety, latest products, competitive

ContraNone

When I was a teenager the one and only place to go, if you needed anything from stationery to books to magazines, was W.H. Smith. With the advancement of technology and the Internet becoming a major place to shop, the stranglehold that W.H. Smith had in these items, was slowly coming to an end...

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Not for me

“I am shocked”

published 22/02/2001

ProMay be cheaper

ContraDelivery times are not updated, service is awful, ...

I buy books online (at least one a month) from large well-known retailers like Amazon and BOL, and also from others like the Student Bookshop. These sites usually state delivery times so you know when to expect your orders - they sometimes even e-mail you to notify you that it has left the...

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Super

“Slowwwww”

published 21/12/2000

ProGood content, layout, great competitions

ContraVery slow, poor search engine

Don't you hate those websites that are rediculously slow sometimes? So slow that you have to wait up to 5 minutes for a page to load up sometimes? Well, I am afraid to say, this is one of them. I like the site. The content is amazing - there are so many products that can be bought it is...

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Super

“Looks very promising”

published 24/12/2000

ProWell laid out - some good discounts on offer

ContraRange of products appears limited

WHSmith On line is basically four affiliated web sites set up to sell Books, Videos, CDs and Games accordingly. I was introduced to the website through my job, as we were offered an additional discount on certain items. Regrettably I only looked at the site a couple of days ago - I think it would...

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Not for me

“Where is my Video????”

published 26/08/2000

ProNone I can think of

Contrano delivery and a web site that gives incorrect in...

I have used the whsith site twice and to be honest it stinks. the first time i ordered 2 books and they delivered one but the other didn't arrive. I contacted\ them and they told me it would be 6 weeks before they got it let alone me. The site stated it was in stock and 24-48 hrs for dispatch...

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