Advantages: Cheap, easy online booking process Disadvantages: Unreliable, poor Customer Service
Parcel2go….nowhere
I first encountered Parcel2go when I needed to ship a large item that I had sold on ebay, but didn't want to pay a fortune. I did an internet search for 'cheap parcel delivery' and Parcel2go was one of the companies that was returned in the search. What immediately appealed to me was their surprising low price - £8.99 (excluding VAT at 17.5%) for Next Day UK delivery, for any item up weighing p to 25kg and 4 cubic ... ...'Parcel2go.com is a wholly owed company of FAM Logistics Ltd founded in 1990. The company operates a cost effective collection and delivery service available throughout the UK and USA mainland. Through our various delivery partners we are able to offer high levels of service backed up by our dedicated customer service team, based at head office'.
Parcel2go.com offers a comprehensive range of collection and delivery services to residents ... more
Parcel2go….nowhere
I first encountered Parcel2go when I needed to ship a large item that I had sold on ebay, but didn't want to pay a fortune. I did an internet search for 'cheap parcel delivery' and Parcel2go was one of the companies that was returned in the search. What immediately appealed to me was their surprising low price - £8.99 (excluding VAT at 17.5%) for Next Day UK delivery, for any item up weighing p to 25kg and 4 cubic feet in size.
**WHO ARE PARCEL2GO?** 'Parcel2go.com is a wholly owed company of FAM Logistics Ltd founded in 1990. The company operates a cost effective collection and delivery service available throughout the UK and USA mainland. Through our various delivery partners we are able to offer high levels of service backed up by our dedicated customer service team, based at head office'.
Parcel2go.com offers a comprehensive range of collection and delivery services to residents living within the UK or USA, to both home and business users.
**SERVICES**
Parcel2go offer a number of services designed to cater for all delivery options. They are:
Next Day UK Delivery - £8.99 (ex. VAT) to any UK address. This service includes Insurance up to £100 and is for parcels weighing 25kg or less.
Next Day UK Delivery with up to £250 Insurance - £12.99 (ex. VAT). As above with the additional Insurance.
Next Day UK Delivery High Value Goods - £18.99 (ex. VAT). For High Value Goods with Insurance up to £2,000.00
Next Day UK Delivery before 10am - £17.99 (ex. VAT). For delivery of items by 10am next day. Also with £500 Insurance.
Northern Ireland and offshore island Delivery - £14.99 (ex. VAT). For delivery to Northern Ireland and Offshore Islands within 3 working days. Includes £100 Insurance.
More details are also available on Parcel2go website for delivery to the USA and Canada and the Far East. Prices are subject the contents and weight.
**BOOKING THE COLLECTION** The price was more than acceptable so I decided to proceed with booking a collection with them. As stated above, their website gives a number of options, such as UK Next Day delivery, Northern Island and Offshore Islands (Jersey, Guernsey, etc) delivery and International Delivery.
Although mine was a heavy parcel, it did not exceed 25kg and so my booking was going to be fairly straightforward - I wanted it sending to a UK address for delivery the next (working) day. This was the option I selected.
Before proceeding with the booking, you are give the option to register with the site - I presume they will save some of your details that won't need to be entered in the next time you make a booking. However, I knew I wasn't going to be using them regularly and so I chose to proceed without registering.
I was then asked for the date I wanted the item collecting from me, via a drop down menu. Dates up to a week in advance are offered - all collections are 'usually' made between 9am and 5.30pm. You can then choose for them to confirm this collection date with you, by providing your name and contact details. If you are booking the collection as a result of a sale you have made on eBay or Amazon, you can also add these details in too.
The next step is the collection details - for ease of use, the simply ask for the house number or name and the postcode. You are then able to select your collection address. You are then able to verify your address. However, if you can't find your address, or even if their system doesn't recognise the Postcode, you can add the details yourself. This step is then repeated, but this time for the delivery address.
The full details of the collection are then required, such as any special instructions, the delivery contact details and what the item contents are. In this section, you are also advised of weight and size restrictions and that any items exceeding these restrictions will incur an extra charge or be refused for collection.
Once all details have been submitted, you are then given the details of the collection and delivery to review and amend if necessary.
The Terms and Conditions of the collection and delivery are then available to view before paying for the order.
**PAYMENT OPTIONS** There are a number of payment methods available to Customers. You can either pay via your Debit or Credit Card (Visa, MasterCard, Switch, Solo, Visa Electron, JCB Card Visa Delta and Visa Purchasing) or via Paypal, which is convenient for customers sending parcels through ebay.
I have only ever paid using my debit card and the transaction was processed immediately.
Upon completing and paying for the order, a number of emails are received from Parcel2go, confirming receipt of order, receipt of payment and confirmation of the order, with the booking details and contact details for them in the event of query.
**THE COLLECTION** So, my collection was booked online, I chose the date I wanted it, my payment was made and I received confirmation from them telling me the collection was going to be made. So by 4pm on the day of collection, I started to get a little antsy.
The local depot of Parcel2go is around 5 minutes away from me, in Bolton, Lancashire, so I felt assured that the collection would be made.
Just to be on the safe side, I decided to call their Customer Services department on the number I was given in the confirmation email. The 'phone rang for a good few minutes before it was picked up. I gave my order number and advised I was just confirming the collection will be taking place. I was told by a haughty Customer Service rep that items are picked up anytime until 5.30pm and that they will be there.
I was satisfied the collection would take place and went about my normal business. By 5.40pm, the item hadn't been collected and so I rang them again….only to be told their offices were closed. I was left annoyed and disappointed and resolved to call them in the morning. When I rang in the morning, I was given a quick and insincere apology and told they would be there sometime before 5.30pm.
Luckily, they did turn up the following day, but not before I thought the collection wasn't going to happen…again!
I expected a parcel2go van but instead was greeted with a DHL van and driver…apparently, Parcel2go operate on behalf of DHL. Essentially, they are DHL, under a different name.
I was given a collection ticket with a Tracking Number on, asked to sign and the parcel was whisked away.
The collection ticket enabled me to email the buyer advising them that the item had been collected, and provided them with the Tracking number so that they too would be able to track the parcel via Parcel2go's website. Out of interest, I asked them to contact me when it was delivered - it was delivered to the buyer the next day.
**ADDITIONAL SERVICES** Parcel2go seem to spreading their wings. They also now offer Pallet collections and deliveries, Freight services and Saturday am deliveries - of course all at an extra cost. They are also working in conjunction with Dominos Pizza, to supply local Pizza delivery…not your typical parcel company!
Businesses and people who would be using Parcel2go on a regular basis are also able to set up an account with them - they ask that you contact them for more details.
**MY OPINION** After my first experience with Parcel2go, I did use them again - purely due to their cheap price. However, I've never been impressed with their service, They have never collected from me on the date for which I have booked, it's extremely hard to get hold of their Customer Services if you have a problem and when you do, they seem overworked, stressed and unaware of what they are talking about.
Unfortunately, I haven't found a company that are cheaper than Parcel2go. I did attempt to use Parcel force but rather than using overall rates like Parcel2go, they ask for the exact weight and dimensions of the item you are sending, which meant that they were charging around £24.99 for an item it would cost only £8.99 to send with parcel2go.
I'm quite torn as to whether or not to recommend them…on one hand they are cheap and the booking process it one of the easiest I have come across. However, being messed about by them and items not getting collected when they should be puts me off recommending them.
www.parcel2go.com Parcel2Go.com Coe House Coe Street Off Bridgeman Street Bolton BL3 6BU
Advantages: It's cheap Disadvantages: Poor customer service, failed deliveries, difficult to get in touch with, generally rubbish.
...on time. My experience with parel2go was stressful and irritating. Steer well clear of this company, they may be cheap but the fact is, you get what you pay for…. Parcel2go is not recommended and they don’t deserve anymore than a rubbish one star rating. www.parcel2go.com ...
nickyturnill 16.07.2007
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Ciao members have rated this review on average: very helpful Review of www.parcel2go.com
I have been selling on ebay over the past few months and found that some of the heavier items were costing alot to send via Royal Mail parcels, parcel force and the like, this meant that people were bidding lower amounts on my items, so it was the parcel cpmpanies making money while I was making a pittance, then I found Parcel 2 Go.
I was very please to find that Parcel to go are able to carry upto 25kg for as little as £6.19 plus VAT .
You can ... ...never had to ship something that heavy, but it sounds like a good price !
Parcel 2 Go, use wellknown couriers such as DHL, each item has an automatic insurence of upto £50 and is tracked so you know your parcel is safe and you can track its progress.
From just £16.99 Parcel 2 Go can arrange collection and delivery to the USA and Asia via Fedex, though parcel to Europe start from £19.99 which was surprising as I expected it to be chaper thatn USA ...
kalliemaile 10.06.2008
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Ciao members have rated this review on average: very helpful Review of www.parcel2go.com
Advantages: can't think of any Disadvantages: unreliable, unfair, incompetent customer service
This is the worst company I ever came across. I put an order for a parcel to be sent from the UK to Germany. Because they lost it somewhere on the way and had to locate it again, it took 4 weeks to arrive. But not only that, a lot of the content was also broken. When I filled out their compansation form, I was informed that they pay only a maximum of 50 pounds anyway, no matter how valuable the damaged content was (and mine was much more valuable). ... ...my claim because I had a lamp in that parcel and lamps are not on their list of "no compensation" items - this, they told me, means that it voids all possible claims for the other items in the parcel, even if these other items are not on the "no compensation" list... So, to wrap my experience up, I wil never ever be their customer again and strongly advise anybody else who thinks about sending a parcel with them. ...
somerandomguy 11.06.2009
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Review of www.parcel2go.com
Advantages: Makes all other companies seem excellent Disadvantages: Utter rubbish
I recently sold a Faberge goose egg on Ebay for 5 groats and wanted to send it to the nice man that had bought it. I'd read a few reviews on the internet about Parcel2Go's service being a bit rubbish but thought I would chance my arm. What a mistake that was. I booked the collection online and waited in the next day for Parcel2Go to come and collect the egg. Sadly no one came and by the end of the day I was starting to worry it wouldn't be collected. ... ...about when my egg would be collected. The lady I spoke to was very rude and quite aggressive. She kept asking in a loud voice what sort of egg it was I was sending and if it was from protected species, it would be against their policy to transport it. I had quite a lot of difficulty explaining what type of egg it was and I felt she belittled me. The next day as I was having a nice cup of tea, a DHL van arrived and collected the egg. The driver told ...
blueraccoon 27.05.2009
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Review of www.parcel2go.com
Advantages: Easy to use online booking, great price, very helpful Disadvantages: None
Well, I'm amazed to see so many negative comments about this company. I can only assume it's because we only notice a courier company when things go wrong.
I've used them on a couple of occasions, most recently this week. I had an auction running on ebay, which ended on Sunday around lunchtime. By three o'clock payment had been made through Paypal by the winning bidder, so I set about arranging delivery. I logged on to parcel2go.com and filled in ... ...paid the fee through Paypal. Within half an hour, a confirmation of DHL collection the next day had been received, andeverything was set. Just when I thought it was all systems go, I received an email from the winning bidder asking if it could be sent to his work address. Having already booked the shipment, advised the delivery address and printed the address label, I was now faced with this problem. How could I change the delivery address after ...
saxbadger 16.01.2009 (17.01.2009)
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Ciao members have rated this review on average: helpful Review of www.parcel2go.com
