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Satisfactory

“Parcel2go...nowhere!”

published 30/08/2005

Cheap, easy online booking process

Unreliable, poor Customer Service

Parcel2go….nowhere I first encountered Parcel2go when I needed to ship a large item that I had sold on ebay, but didn't want to pay a fortune. I did an internet search for 'cheap parcel delivery' and Parcel2go was one of the companies that was returned in the search. What immediately appealed to...

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Super

cheap tracked parcel delivery with automatic insur...

Cant specify collection time.

I have been selling on ebay over the past few months and found that some of the heavier items were costing alot to send via Royal Mail parcels, parcel force and the like, this meant that people were bidding lower amounts on my items, so it was the parcel cpmpanies making money while I was making...

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Not for me

“Returned to Sender”

published 16/07/2007

It's cheap

Poor customer service, failed deliveries, difficul...

Last week I was waiting for an important delivery to my work address in Newcastle, a laptop to replace the one I’ve been using the last five months which actually belongs to a lady about to return from maternity leave. The company who were meant to be delivering said laptop was parcel2go and...

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Good

“parcel didnt go”

published 13/06/2014

easy to use website, good customer service via web...

price hiked during the booking process

I have just had an interesting experience with Parcel2go.com and thought I would share it with you. I have had some household belongings packed up for some time ready to go to our holiday home in Spain, and as I am currently in Spain and my husband has stayed in sunny England we decided the...

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Not for me

None

The quoted price may not be the price you pay, lar...

Scenario: 54kg item to transport from the south coast to Wales. The only option with Parcel2Go: PalletForce. We opted for UK mainland 48hr delivery £60+VAT - this seemed reasonable....... until booking when all of a sudden mainland Wales (just north of Aberystwyth) ceased to be UK mainland and...

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Not for me

No advantages

Poor customer service, out-of-date tracking system...

I concur with everyone on here advising the curious NOT to use Parcl2Go. I'm sure there are many horror stories banked up with using this company. I had 3 guitars packaged up, the right barcodes put on each individual one and the correct address - this was sent from London and was expected in...

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Not for me

“Never again!”

published 17/10/2011

None!

Everything!!

Absolutely dreadful service! Unbelievable customer service, literally!! My parcel was picked up on a Thursday for next day delivery. My daughter, the recipient, stayed in all day in her ground floor room next to the front door in her University let to be sure of getting my parcel, her repaired...

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Not for me

cheap

failed collections, failed promises and lengthy re...

Parcel2Go.com are a big gamble. When things go OK for you, you've delivered your parcel to your customer on time and at a very competitive price. When it goes wrong, it goes very wrong and the very factor that exacerbates the whole experience is the reason they can keep their costs low - poor...

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Excellent

Easy to use online booking, great price, very help...

None

Well, I'm amazed to see so many negative comments about this company. I can only assume it's because we only notice a courier company when things go wrong. I've used them on a couple of occasions, most recently this week. I had an auction running on ebay, which ended on Sunday around lunchtime...

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Not for me

Can be cheaper than going direct to main couriers

Customer sercvice non existant when you get a prob...

We have been a regular customer of Parcel2go for our business until last week. We had been spending hundreds per month with them shipping items by DHL. When things go well with the collections & deliveries then you have no problems, however when things do not go as plan then everything falls...

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Not for me

None whatsoever.

See the above

My advice, for what it’s worth … AVOID LIKE THE PLAGUE. THEY MAY BE CHEAP. BUT YOU GET WHAT YOU PAY FOR…. IRATE CUSTOMERS WHO WILL NOT GIVE YOU RETURN BUSINESS BECAUSE THE COURIER COMPANY YOU USE IS APPALLING. >>>>>>>>>>>>>>>>>>>> My delivery was scheduled for WEDNESDAY 14TH MARCH. But it failed...

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Not for me

“PARCEL2GO FOOTBALL TEAM.”

published 28/02/2006

easy to book, good prices

Unreliable,bad customer service,clumsy,

I have my own business and have to send my items all over the world and need to use a courier service for this. I have now used parcel2go a total of 44 times, and the statistics are mounting up. I have had a good through all of my paperwork after a disaster yesterday ( more later ) and thought I...

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Not for me

“A BASKET OF DOG TURDS!”

published 31/10/2006

Very good value compared with all other couriers

May damage your goods and ignore all requests for ...

Parcel2go.com is a gamble. They offer very good rates and on my one and only experience of using them managed to pick up the package from my office on the day agreed. I was sending an old Amstrad i had sold on ebay, and had taken care to pack it very carefully - a purpose-purchased plastic box, a...

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Satisfactory

“Parcel2Go service”

published 10/06/2005

easy to order online - can use paypal to pay

no idea of customer satisfaction

In the black corner, wearing white shorts..... I've used them for delivering parcels for a couple of years - you order online, the DHL man comes and collects, and it generally gets delivered next day. From my experience, they hit their 95% SLA without any problem - a good value service in the...

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Not for me

Makes all other companies seem excellent

Utter rubbish

I recently sold a Faberge goose egg on Ebay for 5 groats and wanted to send it to the nice man that had bought it. I'd read a few reviews on the internet about Parcel2Go's service being a bit rubbish but thought I would chance my arm. What a mistake that was. I booked the collection online and...

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