Advantages Cheap, easy online booking process
Disadvantages Unreliable, poor Customer Service
Parcel2go….nowhereI first encountered Parcel2go when I needed to ship a large item that I had sold on ebay, but didn't want to pay a fortune. I did an internet search for 'cheap parcel delivery' and Parcel2go was one of the companies that was returned in the search. What immediately appealed to me was their surprising low price - £8.99 (excluding VAT at 17.5%) for Next Day UK delivery, for any item up weighing p to 25kg and 4 cubic feet in size.
**WHO ARE PARCEL2GO?**
'Parcel2go.com is a wholly owed company of FAM Logistics Ltd founded in 1990. The company operates a cost effective collection and delivery service available throughout the UK and USA mainland. Through our various delivery partners we are able to offer high levels of service backed up by our dedicated customer service team, based at head office'.
**SERVICES**Parcel2go offer a number of services designed to cater for all delivery options. They are:
Next Day UK Delivery - £8.99 (ex. VAT) to any UK address. This service includes Insurance up to £100 and is for parcels weighing 25kg or less.Next Day UK Delivery with up to £250 Insurance - £12.99 (ex. VAT). As above with the additional Insurance.
Next Day UK Delivery High Value Goods - £18.99 (ex. VAT). For High Value Goods with Insurance up to £2,000.00Next Day UK Delivery before 10am - £17.99 (ex. VAT). For delivery of items by 10am next day. Also with £500 Insurance.Canada and the Far East. Prices are subject the contents and weight.
Although mine was a heavy parcel, it did not exceed 25kg and so my booking was going to be fairly straightforward - I wanted it sending to a UK address for delivery the next (working) day. This was the option I selected.
**BOOKING THE COLLECTION**
The price was more than acceptable so I decided to proceed with booking a collection with them. As stated above, their website gives a number of options, such as UK Next Day delivery, Northern Island and Offshore Islands (Jersey, Guernsey, etc) delivery and International Delivery.
Before proceeding with the booking, you are give the option to register with the site - I presume they will save some of your details that won't need to be entered in the next time you make a booking. However, I knew I wasn't going to be using them regularly and so I chose to proceed without registering.I was then asked for the date I wanted the item collecting from me, via a drop down menu. Dates up to a week in advance are offered - all collections are 'usually' made between 9am and 5.30pm. You can then choose for them to confirm this collection date with you, by providing your name and contact details.
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