Advantages It's cheap
Disadvantages Poor customer service, failed deliveries, difficult to get in touch with, generally rubbish.
Last week I was waiting for an important delivery to my work address in Newcastle, a laptop to replace the one I’ve been using the last five months which actually belongs to a lady about to return from maternity leave. The company who were meant to be delivering said laptop was parcel2go and things went far from smoothly.The economy UK collection and delivery with parcel2go is £8.49 plus VAT which is very good value. This provides a 2-4 day delivery time across most of mainland Britain. There is an automatic £50 compensation cover for losses with the option to specify up to £1000 worth of cover. This deal allows deliveries between home address postcodes only and the parcel must be below 25kg in weight with a maximum of 100cm parcel length and 5 cubic feet maximum parcel size.
This minimum price is likely to increase significantly for faster delivery, for large or expensive items, for deliveries to businesses and for deliveries outside of mainland Britain (parcel2go will deliver worldwide). For more details about delivery rates for your personal circumstances please see there website.Pacel2go claim that they have a 96% collection and delivery success rate but given the reviews published online and my own experiences I find this hard to believe.
Delivery request should be made online and the process seems fairly simple and the website easy to navigate. Parcel2go accept payment using all major credit cards, in addition to paypal and offer a 10% discount to ebay customers which must be tempting for those who regularly sell through this site.My delivery was arranged and collected from a location in the South of England and I received an email on Tuesday 3rd July confirming the order and my delivery address, stating that I should except the parcel within 2-4 days.
Having received and heard nothing from parcel2go by Monday 9th I attempted to find out what had happened. I searched for their webpage and here I found that the option to track your parcel online. However, when I input my reference number into this system they were unable to locate it. Useless then.Consequently, I rang them on the number specified on their website. It would have been nice to have been put through to an actual person but no, the whole thing is automated and then you are simply told that they will email you will a new delivery date, no explanation offered, nothing.
Unsatisfied with this I went back to the website and found an alternative option. Parcel2go offer an online instant messaging service through which customers can contact a parcel2go representative. This is an interesting idea that I’d never come across before and which could be successful. However, I found that this service was unreliable and the text box often had to be refreshed a number of times before a connection could be established. Additionally, the responses to my questions appeared less than rapidly.Once connected I was told that my delivery had not arrived because there was no one to sign for it. At this point one has to wonder why no-one at the company bothered in this knowledge to call or e-mail either myself or the sender about this issue, but there you go.
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