3 missed collections and refused to upgrade service to account for delays
Recommend to potential buyers:
no
Full review
Parcel wasnt collected as scheduled on 24/12. I emailed them twice on the 27th and again on the 28th.
They said they had scheduled a 2nd collection for the 27th but didnt bother to tell me - and that failed too.
They then told me they couldnt collect today (28th) as it needed to be booked by 10:30am, even though I had emailed them before that time to report the failed collection the day before.
They offered me a collection on Jan 2nd but refused to do an overnight delivery to account for the excessive delays.
There are plenty of other cheap parcel companies out there, so I would look at those.
One other thing - take a look at the items excluded from insurance cover - is there ANYTHING that IS covered?
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