Avoid - not worth 1 Star
1 of 1 Ciao Users found the following review helpful
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Advantages Great if you want to pay £100+ to send your parcel to yourself in 3 weeks
Disadvantages customer support is v v poor. Didn't deliver my parcel but still charged me.
I recently sent a parcel to Australia, the price was good so I thought lets use Parcel2Go. They turned up and collected and everything looked good
I checked the parcel status on line and everything appeared to be going well. After a week I noticed that the parcel still had not been delivered so I contacted Parcel2Go. They told me that the courier required a contact number to arrange delivery?? So I gave it to them and they promised me that the parcel would now be delivered but if there were any issues they would contact me.However 3 weeks later my parcel is returned!!
I contacted customer services (many times), via their online chat, and despite repeated promises that this would be investigated and someone would get back to me, I never received a reply.Today (1 week later) I have contacted them again and they have said that there is nothing they can do. No refund nothing. All I can do is write in to complain.
I would not use this company again.
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kevin121 21/01/2013 20:32
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01/03/2012
Avoid - not worth 1 Star |
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