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33% positive

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Review of "www.parcel2go.com"

published 01/03/2012 | chill1707
Member since : 01/03/2012
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro Great if you want to pay £100+ to send your parcel to yourself in 3 weeks
Cons customer support is v v poor. Didn't deliver my parcel but still charged me.
Speed of delivery
Reliability of company
Competitiveness of charges/prices
Customer service

"Avoid - not worth 1 Star"

I recently sent a parcel to Australia, the price was good so I thought lets use Parcel2Go. They turned up and collected and everything looked good

I checked the parcel status on line and everything appeared to be going well. After a week I noticed that the parcel still had not been delivered so I contacted Parcel2Go. They told me that the courier required a contact number to arrange delivery?? So I gave it to them and they promised me that the parcel would now be delivered but if there were any issues they would contact me.

However 3 weeks later my parcel is returned!!

I contacted customer services (many times), via their online chat, and despite repeated promises that this would be investigated and someone would get back to me, I never received a reply.

Today (1 week later) I have contacted them again and they have said that there is nothing they can do. No refund nothing. All I can do is write in to complain.

I would not use this company again.

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Product Information : www.parcel2go.com

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Listed on Ciao since: 10/06/2005