chill1707 1

chill1707

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Member since:01.03.2012

Reviews:1

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Avoid - not worth 1 Star

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01.03.2012

Advantages:
Great if you want to pay £100 +  to send your parcel to yourself in 3 weeks

Disadvantages:
customer support is v v poor .  Didn't deliver my parcel but still charged me .

Detailed rating:

Speed of delivery

Reliability of company

Competitiveness of charges/prices

Customer service

1 Ciao members have rated this review on average: helpful See ratings
helpful by (100%):
  1. kevin121

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I recently sent a parcel to Australia, the price was good so I thought lets use Parcel2Go. They turned up and collected and everything looked good

I checked the parcel status on line and everything appeared to be going well. After a week I noticed that the parcel still had not been delivered so I contacted Parcel2Go. They told me that the courier required a contact number to arrange delivery?? So I gave it to them and they promised me that the parcel would now be delivered but if there were any issues they would contact me.

However 3 weeks later my parcel is returned!!

I contacted customer services (many times), via their online chat, and despite repeated promises that this would be investigated and someone would get back to me, I never received a reply.

Today (1 week later) I have contacted them again and they have said that there is nothing they can do. No refund nothing. All I can do is write in to complain.

I would not use this company again.

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This review of www.parcel2go.com has been rated:

"helpful" by (100%):

  1. kevin121

The overall rating of a review is different from a simple average of all individual ratings.



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