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This is the second occasion I have waited in all day and no one has come to collect my two parcels. CS unhelpful and unapologetic when contacted. Dialogue as follows: - Hello, no one has been to collect my parcels today, could you give me any information on this? CS: Yes, it was scheduled to be collected today (I know!!) You can reschedule it for tomorrow. - So I have to wait in all day again tomorrow for the collection? - CS Yes you do. Can I help you with anything else? - No but an aplogy would have been nice.
Got to waste another day now waiting in as if I have all the time in the world. Whats more, the tracking info says the parcels have been collected and are in depot!! CS says otherwise and I know otherwise! BEEn sitting here waiting in all day. No phone call either.