susym 1

susym

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Member since:13.03.2012

Reviews:2

Quote-start

Let down twice

Quote-end
13.03.2012

Advantages:
cheap

Disadvantages:
poor service, unreliable

Recommendable No:

Detailed rating:

Speed of delivery

Reliability of company

Competitiveness of charges/prices

Customer service

6 Ciao members have rated this review on average: not helpful See ratings
somewhat helpful by (17%):
  1. kevin121
not helpful by (67%):
  1. Alyson29
  2. ithoughtyoudneverask
  3. AnneLorraine1
and a further member
off topic by (17%):
  1. blissman70

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This is the second occasion I have waited in all day and no one has come to collect my two parcels. CS unhelpful and unapologetic when contacted.
Dialogue as follows:
- Hello, no one has been to collect my parcels today, could you give me any information on this?
CS: Yes, it was scheduled to be collected today (I know!!) You can reschedule it for tomorrow.
- So I have to wait in all day again tomorrow for the collection?
- CS Yes you do. Can I help you with anything else?
- No but an aplogy would have been nice.


Got to waste another day now waiting in as if I have all the time in the world.
Whats more, the tracking info says the parcels have been collected and are in depot!! CS says otherwise and I know otherwise! BEEn sitting here waiting in all day. No phone call either.
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Comments about this review »

blissman70 13.03.2012 20:48

more a rant, and a short one at that, than a review, hence the low rate

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Review Ratings »

This review of www.parcel2go.com has been rated:

"somewhat helpful" by (17%):

  1. kevin121

"not helpful" by (67%):

  1. Alyson29
  2. ithoughtyoudneverask
  3. AnneLorraine1

and a further member

"off topic" by (17%):

  1. blissman70

The overall rating of a review is different from a simple average of all individual ratings.



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