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Member since:12.04.2012

Reviews:1

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5th failed collection. NO follow up and NO compensation.

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12.04.2012

Advantages:
You get to speak with someone right away

Disadvantages:
Collections failed constantly and CS is pathetic .

Detailed rating:

Speed of delivery

Reliability of company

Competitiveness of charges/prices

Customer service

1 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. kevin121

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This is now the 5th time I have had a failed collection with P2G and Yodel. I booked a collection in advanced of 2 days, Yodel registered a collection on their tracking system when NOTHING had been collected - my friend still had the parcel!!

I got in touch with P2G and Emily the rep said she would sort the situation out and email me back. 24 hours later... NOTHING.

So I contract P2G yet AGAIN (Notice I'm having to do all the running around and its THEIR fault). I made a simple request, to have this parcel upgraded from 48H service to 24H service in order to resolve the issue THEY had caused. My request was rejected. The customer is always right? Not in P2G case. Here is the chat log:

Sarah: Welcome to Parcel2go.com online. How may I help you today?
(My Name): Hi I spoke with Emily yesterday on here and she said she would resolve an issue I had with Yodel stating they had collected a parcel on the tracking system when they clearly hadn't... my friend still has the parcel. She still hasn't got in touch with me when she said she would. The number is: P2GXXXXXXX
Sarah: I do apologize (My Name) this is due for collection again today
(My Name): Ok
(My Name): And has the service been upgraded to next day delivery as this is late now!
Sarah: Im afraid not (My Name) collections are not 100% guaranteed to take place on the day which you book for an this is stated when booking
(My Name): The service is 48h... I'm asking for it to be upgraded to the 24h service due to the cock up at your end
Sarah: Im sorry but this is not possible as above collections are not 100% guaranteed to take place on the day which you book for.
(My Name): As a good will gesture?
(My Name): Wow.
(My Name): This has happened before and I've had better treatment from P2G
(My Name): So from what you are saying... If I was to book 24h next day service on your site then this could actually take more than 48h?
Sarah: I do apologize (My Name) but upgrading this is not possible at the moment if we do this an exta payment will have to be taken and collection would be tomorrow
(My Name): This is quite poor service don't you think? Usually when the fault isn't the customers something is done to compensate for it
(My Name): I'm now left with a delay which is NOT my fault.
Sarah: Im sorry but as i have stated this is not a guaranteed collection on the day which you book for and this is stated when booking (My Name). This is due for collection today
(My Name): Just keep on copy and pasting...
(My Name): I'll be taking my service elsewhere next time
(My Name): Shoddy.
Sarah: Im sorry you feel this way (My Name) your item will be collected today
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This review of www.parcel2go.com has been rated:

"somewhat helpful" by (100%):

  1. kevin121

The overall rating of a review is different from a simple average of all individual ratings.



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