www.parcel2go.com

I won an item on ebay and arranged to have this couriered personally. I set this up using the seller's collection details but paid using my paypal account (which they charged an additional cost for). The item went missing, so I contacted them almost a week after it was due to be delivered (they hadn't realised this themselves it appears) - they refused to discuss this with me as I was not the sender - even though I'd paid for this and set this up and was the delivery recipient. It has taken endless emails going back and forth with this poor seller, asking her to respond on my behalf. Eventually the seller had to put in a claim for me, which the company capped and to make matters worse have not refunded, but set this up as a pre-pay on their service. Unacceptable and very disappointing. I will definitely NOT USE AGAIN.